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Hi, I’m Fares Osama Adeeb Cairo, a customer service and hospitality professional with over four years of hands-on experience in hotel reception, reservations, guest relations, and night shift operations. I excel in welcoming guests, resolving issues quickly, and keeping operations running smoothly in fast-paced environments. I also bring a knack for social media content creation for hospitality brands, improving online presence and guest engagement. My strengths include data-driven problem solving, teamwork, and a friendly, calm approach to every guest interaction—no matter the time of day.…Hi, I’m Fares Osama Adeeb Cairo, a customer service and hospitality professional with over four years of hands-on experience in hotel reception, reservations, guest relations, and night shift operations. I excel in welcoming guests, resolving issues quickly, and keeping operations running smoothly in fast-paced environments. I also bring a knack for social media content creation for hospitality brands, improving online presence and guest engagement. My strengths include data-driven problem solving, teamwork, and a friendly, calm approach to every guest interaction—no matter the time of day.

Fares Osama Adeeb Cairo

Content Creator, Social Media Manager, Photographer, +2

5.0 (1 review)

Hi, I’m Fares Osama Adeeb Cairo, a customer service and hospitality professional with over four years of hands-on experience in hotel reception, reservations, guest relations, and night shift operations. I excel in welcoming guests, resolving issues quickly, and keeping operations running smoothly in fast-paced environments. I also bring a knack for social media content creation for hospitality brands, improving online presence and guest engagement. My strengths include data-driven problem solving, teamwork, and a friendly, calm approach to every guest interaction—no matter the time of day.…Hi, I’m Fares Osama Adeeb Cairo, a customer service and hospitality professional with over four years of hands-on experience in hotel reception, reservations, guest relations, and night shift operations. I excel in welcoming guests, resolving issues quickly, and keeping operations running smoothly in fast-paced environments. I also bring a knack for social media content creation for hospitality brands, improving online presence and guest engagement. My strengths include data-driven problem solving, teamwork, and a friendly, calm approach to every guest interaction—no matter the time of day.

Available to hire

Hi, I’m Fares Osama Adeeb Cairo, a customer service and hospitality professional with over four years of hands-on experience in hotel reception, reservations, guest relations, and night shift operations. I excel in welcoming guests, resolving issues quickly, and keeping operations running smoothly in fast-paced environments.

I also bring a knack for social media content creation for hospitality brands, improving online presence and guest engagement. My strengths include data-driven problem solving, teamwork, and a friendly, calm approach to every guest interaction—no matter the time of day.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

Arabic

Fluent

English

Advanced

Greek, Modern

Beginner

Work Experience

Receptionist & Reservation Agent at Gold Park Hotel

August 1, 2022 - December 31, 2023

Managed guest check-in and check-out processes and handled room reservations. Responded to guest inquiries and resolved complaints to ensure customer satisfaction. Served as Night Shift Manager, supervising front desk operations and ensuring smooth hotel performance.

Customer Service & Social Media (Freelance) at Shams Group – Hotels & Resorts

January 1, 2023 - Present

Supported guest communications and online inquiries for hotels and resorts. Created and scheduled social media content to promote hotel services and tourism experiences. Assisted in maintaining positive online brand presence for international audiences.

Call Center Representative at Vodafone / WE (Outsourced)

January 1, 2019 - December 31, 2022

Handled inbound and outbound customer calls for telecom services. Resolved service issues and provided accurate information to customers. Maintained high-quality service standards and call handling procedures.

Receptionist & Reservation Agent at Golden Park Hotel

August 1, 2022 - December 31, 2023

Call Center Representative at Vodafone WE (Outsourced)

January 1, 2019 - December 31, 2022