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I’m Fares Mebarki, a multilingual customer and technical support specialist based in Algiers, with over three years of hands-on experience helping clients use CRM and business software effectively. I guide users through features and workflows, troubleshoot application issues step by step, and provide friendly support via phone, in person, and digital channels. I also enjoy onboarding and training customers—delivering product demonstrations and structured sessions so teams can adopt tools confidently. Working in CRM environments and using tools like Microsoft Dynamics 365, Jira, and Notion, I document problems clearly, follow up until resolution, and coordinate escalations when needed, communicating smoothly across Arabic, English, and French.…I’m Fares Mebarki, a multilingual customer and technical support specialist based in Algiers, with over three years of hands-on experience helping clients use CRM and business software effectively. I guide users through features and workflows, troubleshoot application issues step by step, and provide friendly support via phone, in person, and digital channels. I also enjoy onboarding and training customers—delivering product demonstrations and structured sessions so teams can adopt tools confidently. Working in CRM environments and using tools like Microsoft Dynamics 365, Jira, and Notion, I document problems clearly, follow up until resolution, and coordinate escalations when needed, communicating smoothly across Arabic, English, and French.

Fares Mebarki

App Developer, Software Engineer, Web Developer, +3

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I’m Fares Mebarki, a multilingual customer and technical support specialist based in Algiers, with over three years of hands-on experience helping clients use CRM and business software effectively. I guide users through features and workflows, troubleshoot application issues step by step, and provide friendly support via phone, in person, and digital channels. I also enjoy onboarding and training customers—delivering product demonstrations and structured sessions so teams can adopt tools confidently. Working in CRM environments and using tools like Microsoft Dynamics 365, Jira, and Notion, I document problems clearly, follow up until resolution, and coordinate escalations when needed, communicating smoothly across Arabic, English, and French.…I’m Fares Mebarki, a multilingual customer and technical support specialist based in Algiers, with over three years of hands-on experience helping clients use CRM and business software effectively. I guide users through features and workflows, troubleshoot application issues step by step, and provide friendly support via phone, in person, and digital channels. I also enjoy onboarding and training customers—delivering product demonstrations and structured sessions so teams can adopt tools confidently. Working in CRM environments and using tools like Microsoft Dynamics 365, Jira, and Notion, I document problems clearly, follow up until resolution, and coordinate escalations when needed, communicating smoothly across Arabic, English, and French.

Available to hire

I’m Fares Mebarki, a multilingual customer and technical support specialist based in Algiers, with over three years of hands-on experience helping clients use CRM and business software effectively. I guide users through features and workflows, troubleshoot application issues step by step, and provide friendly support via phone, in person, and digital channels.

I also enjoy onboarding and training customers—delivering product demonstrations and structured sessions so teams can adopt tools confidently. Working in CRM environments and using tools like Microsoft Dynamics 365, Jira, and Notion, I document problems clearly, follow up until resolution, and coordinate escalations when needed, communicating smoothly across Arabic, English, and French.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Arabic

Fluent

English

Advanced

French

Intermediate

Work Experience

Customer & Technical Support Specialist at SPINET

June 1, 2024 - July 1, 2026

Provided customer and technical support for a CRM/business management platform and a hotel management system. Guided clients through software features, workflows, and day-to-day processes tailored to different technical levels. Delivered onboarding sessions, product demonstrations, and structured training for client employees (individual and group). Handled incoming support calls, diagnosed user/application issues, provided step-by-step troubleshooting, and followed problems through resolution or escalation. Configured and supported customer accounts, assisted with data management, and resolved user-access and workflow issues. Documented and reported bugs/technical issues using Jira and internal workflows, maintaining reusable support knowledge in Notion. Used Microsoft Dynamics 365 to manage customer information and support activity.

Mobile Developer at SPINET.Mobile Developer

June 1, 2024 - January 1, 2026

Developed and maintained cross-platform mobile applications for Android and iOS using Flutter and Dart. Managed Android/iOS build configurations, code design, and Google Play/App Store deployment to support successful releases and updates. Worked on existing production codebases by implementing new features, fixing bugs, and improving application stability and maintainability. Integrated cloud services and local databases securely to store, synchronize, and retrieve application data. Built features using Firebase services including authentication, cloud storage, and real-time data synchronization when required.

Mobile Developer at SPINET.Mob ile Developer

June 1, 2024 - January 1, 2026

Developed and maintained cross-platform mobile applications using Flutter and Dart for Android and iOS. Managed Android/iOS build configurations, designed code structure, and handled Google Play/App Store deployments including releases and updates. Worked on existing production codebases by implementing new features, fixing bugs, and improving application stability and maintainability. Integrated cloud services and local databases for secure storage, synchronization, and retrieval of application data. Implemented features using Firebase services such as authentication, cloud storage, and real-time data synchronization where required.

Mobile Developer at SAHLAM

September 1, 2023 - December 1, 2023

Developed and maintained cross-platform mobile applications using Flutter and Dart for Android and iOS. Built real-time features including ride requests, driver tracking, and trip status updates via persistent communication technologies. Integrated Google Maps, geolocation, and GPS services for live location tracking, route visualization, and navigation. Implemented push notifications for ride updates, trip status changes, and important user alerts. Followed clean architecture and maintainable code practices, using state management (BLoC, GetX, Riverpod), and delivered responsive UI with animations. Handled Google Play and Apple App Store deployments using Git version control and collaborative development workflows.

Driver Support & Field Operations Assistant at SAHLA – Ride-Hailing Service

June 1, 2023 - April 1, 2024

Supported drivers using the SAHLA driver application by providing practical guidance on app features and daily workflows. Conducted in-person onboarding and training sessions to help drivers become operational quickly. Provided phone and direct support for application problems, account questions, operational issues, and driver concerns. Troubleshot common app/user issues, collected relevant information, and escalated unresolved technical or operational problems when needed. Assisted with registration and account activation steps and helped drivers complete document-related requirements for platform usage. Managed complaints and follow-ups while maintaining professional communication in a field-based environment.