Farooq Ahmed

Customer Service Manager at Kenwood & Homage

Directing the customer service department to enhance brand loyalty and satisfaction across diverse product lines; implemented streamlined service-to-sales workflows; led full-cycle recruitment and training; provided data-driven progress reports to the CEO to influence high-level operational decisions.

Operations Manager at Watt Techs Pvt Ltd

Project oversight for solar initiatives; ensured technical compliance and client satisfaction. Managed procurement of materials and equipment while maintaining vendor and contractor relationships; conducted site audits and upheld quality control to preserve operational integrity.

Assistant & Deputy Manager Roles at Dany Tech, Orient Group, Pak Electronics

Led customer care operations across major hubs (Lahore, Sialkot, Rawalpindi); improved response times and resolved complex escalations for leading electronics brands.