Farooq Ahmed

Available to hire

Language

English
Fluent

Work Experience

Customer Service Manager at Kenwood & Homage
December 1, 2024 - April 1, 2026
Directing the customer service department to enhance brand loyalty and satisfaction across diverse product lines; implemented streamlined service-to-sales workflows; led full-cycle recruitment and training; provided data-driven progress reports to the CEO to influence high-level operational decisions.
Operations Manager at Watt Techs Pvt Ltd
September 1, 2022 - September 1, 2024
Project oversight for solar initiatives; ensured technical compliance and client satisfaction. Managed procurement of materials and equipment while maintaining vendor and contractor relationships; conducted site audits and upheld quality control to preserve operational integrity.
Assistant & Deputy Manager Roles at Dany Tech, Orient Group, Pak Electronics
September 1, 2016 - March 1, 2021
Led customer care operations across major hubs (Lahore, Sialkot, Rawalpindi); improved response times and resolved complex escalations for leading electronics brands.
Customer Service Coordinator at Dawlance & Honda Atlas Cars
February 1, 1998 - May 1, 2014
Built a foundational career in customer relations within the automobile and electronics sectors; managed high-volume customer interactions and service scheduling for industry-leading organizations.

Education

Bachelor of Arts (English, Journalism) at University of Punjab, Lahore
January 11, 2030 - May 22, 2026
Diploma in Computer Sciences at Govt. College of Science, Faisalabad
January 11, 2030 - May 22, 2026
Certificate in Refrigeration & Air Conditioning at Islamabad Academy
January 11, 2030 - May 22, 2026

Qualifications

Certificate in Refrigeration & Air Conditioning
January 11, 2030 - May 22, 2026
Diploma in Computer Sciences
January 11, 2030 - May 22, 2026
Bachelor of Arts (English, Journalism)
January 11, 2030 - May 22, 2026

Industry Experience

Computers & Electronics, Manufacturing, Professional Services, Media & Entertainment