Fatemeh Fazeli

In this role, I managed a broad range of administrative, customer support, logistics, and financial coordination tasks. I supported daily office operations by handling the company email inbox and routing messages; answered incoming calls, handled inquiries, and redirected when needed; processed incoming and outgoing invoices and maintained accurate records; handled physical mail and official correspondence; prepared and assigned HS codes for food products for non-EU customers; independently managed HS code classification for multiple clients; monitored warehouse and shipment activities to verify correct invoicing; reported billing discrepancies directly to management; maintained accurate product and article data in internal systems; provided financial and administrative support to the Managing Director; organized and maintained structured records and archives.

Assisted customers with product selection, sizing, and general inquiries; managed stock room tasks, including locating products and organizing inventory; supported customers fitting rooms with sizing and product assistance; maintained strong product knowledge; ensured store cleanliness, organization, and visual standards; followed operational procedures and met time management requirements.

Responded to customer inquiries via email and WhatsApp for international clients; created customized travel itineraries based on client preferences and budgets; coordinated tour details and finalized itineraries directly with clients; assisted with visa documentation and application guidance; maintained professional and friendly client communication; collaborated with internal teams to confirm bookings and schedules; increased sales through upgrades and additional service recommendations.