Fatime Abliamitova
I’m a motivated and detail-oriented professional with experience in customer support, project coordination, and cultural event organization.
About
I’m a motivated and detail-oriented professional with experience in customer support, project coordination, and cultural event organization. Most recently, I worked as a Support Manager at Structura, where I optimized team performance, maintained CRM systems, and improved customer experience. Previously, I coordinated projects at the Ukrainian Cultural Foundation, managing logistics, communications, and content creation for cultural programs. With a background in Culture Studies and strong skills in tools like Trello, Confluence, and Adobe Creative Suite, I’m now looking for new opportunities where I can contribute to creating organized, engaging, and people-centered work environments.
- Joined October 2025
Languages
- UkrainianFluent
- RussianFluent
- EnglishAdvanced
Industry experience
- Education
- Media & Entertainment
- Non-Profit Organization
- Professional Services
- Software & Internet
Work experience· 7 roles
Contributed to the development and execution of strategies to enhance the support team's performance and efficiency. Provided coaching, training, and mentorship to support agents. Ensured accuracy of regular customers' data by sorting, updating, and organizing records using the company's CRM or database tools.
Responded promptly to customer inquiries via email, chat, and phone, ensuring high levels of satisfaction and resolution. Collaborated with internal teams (product, engineering, sales) to relay customer feedback and improve services. Created support tickets for issues and bugs, and escalated them to the right teams with clear documentation to help resolve them quickly.
Edited and proofread content to ensure grammatical accuracy, clarity, consistency, and adherence to brand guidelines. Wrote clear, engaging, technically accurate articles promoting complex products, tailored to both technical and non-technical audiences.
Education
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