I’m a motivated and detail-oriented professional with experience in customer support, project coordination, and cultural event organization. Most recently, I worked as a Support Manager at Structura, where I optimized team performance, maintained CRM systems, and improved customer experience. Previously, I coordinated projects at the Ukrainian Cultural Foundation, managing logistics, communications, and content creation for cultural programs. With a background in Culture Studies and strong skills in tools like Trello, Confluence, and Adobe Creative Suite, I’m now looking for new opportunities where I can contribute to creating organized, engaging, and people-centered work environments.

Fatime Abliamitova

I’m a motivated and detail-oriented professional with experience in customer support, project coordination, and cultural event organization. Most recently, I worked as a Support Manager at Structura, where I optimized team performance, maintained CRM systems, and improved customer experience. Previously, I coordinated projects at the Ukrainian Cultural Foundation, managing logistics, communications, and content creation for cultural programs. With a background in Culture Studies and strong skills in tools like Trello, Confluence, and Adobe Creative Suite, I’m now looking for new opportunities where I can contribute to creating organized, engaging, and people-centered work environments.

Available to hire

I’m a motivated and detail-oriented professional with experience in customer support, project coordination, and cultural event organization. Most recently, I worked as a Support Manager at Structura, where I optimized team performance, maintained CRM systems, and improved customer experience. Previously, I coordinated projects at the Ukrainian Cultural Foundation, managing logistics, communications, and content creation for cultural programs. With a background in Culture Studies and strong skills in tools like Trello, Confluence, and Adobe Creative Suite, I’m now looking for new opportunities where I can contribute to creating organized, engaging, and people-centered work environments.

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Language

Ukrainian
Fluent
Russian
Fluent
English
Advanced

Work Experience

Support Manager at Structura Entertainment Software Solutions Company
August 1, 2025 - August 1, 2025
Contributed to the development and execution of strategies to enhance the support team's performance and efficiency. Provided coaching, training, and mentorship to support agents. Ensured accuracy of regular customers' data by sorting, updating, and organizing records using the company's CRM or database tools.
Customer Support Representative at Structura Entertainment Software Solutions Company
August 1, 2023 - August 1, 2023
Responded promptly to customer inquiries via email, chat, and phone, ensuring high levels of satisfaction and resolution. Collaborated with internal teams (product, engineering, sales) to relay customer feedback and improve services. Created support tickets for issues and bugs, and escalated them to the right teams with clear documentation to help resolve them quickly.
Freelance Copywriter
November 1, 2021 - November 1, 2021
Edited and proofread content to ensure grammatical accuracy, clarity, consistency, and adherence to brand guidelines. Wrote clear, engaging, technically accurate articles promoting complex products, tailored to both technical and non-technical audiences.
Project Coordinator at Ukrainian Cultural Foundation
January 1, 2021 - January 1, 2021
Participated in the organizational and administrative aspects of the Master’s programme 'Meta theatre' at NaU Ostroh Academy. Created visual media to support the promotion of the Foundation's cultural events and activities. Developed strategic written content for social media platforms.
Talk Show Host / Content Manager at Campus Radio
January 1, 2021 - January 1, 2021
Talk show host/content manager at campus radio 'Ostro Radio' (Ostrodio).
Cinema Club Coordinator at Cinema Club Imago
January 1, 2021 - January 1, 2021
Coordinator of the cinema club, creating media content and coordinating activities.
Production Assistant at Tallinn Black Nights Film Festival
January 1, 2021 - January 1, 2021
Production assistant on the sets of student short films.

Education

Bachelor's degree in Culture Studies at National University of Ostroh Academy
January 1, 2018 - January 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Media & Entertainment, Non-Profit Organization, Professional Services, Software & Internet