I am a product & UX designer with 5+ years shipping multi-platform SaaS, property tech, and public sector products, from small-team feature sets to SaaS UI reaching 400,000+ users. I work end to end, from discovery research through to Figma handoff, front-end build, and QA. At the Ministry of Justice, NZ I contributed reusable patterns to the design system and delivered WCAG compliant experiences for vulnerable users. I build interactive HTML prototypes that close the gap between design intent and working product, and I use AI tools like Claude to prototype, write code, and move faster from concept to shipped feature. Remote and async-first ready, with strong written communication, a sharp eye for craft, and the instinct to pick things up and see them through. Design is a collaborative craft for me: I work cross-functionally with CEOs, engineers, PMs, and content designers to shape direction, run usability testing, and build scalable experiences. I ship consistent UI across web and mobile, and I contribute reusable components and patterns to evolving product design systems.

Faye Jamaludin

I am a product & UX designer with 5+ years shipping multi-platform SaaS, property tech, and public sector products, from small-team feature sets to SaaS UI reaching 400,000+ users. I work end to end, from discovery research through to Figma handoff, front-end build, and QA. At the Ministry of Justice, NZ I contributed reusable patterns to the design system and delivered WCAG compliant experiences for vulnerable users. I build interactive HTML prototypes that close the gap between design intent and working product, and I use AI tools like Claude to prototype, write code, and move faster from concept to shipped feature. Remote and async-first ready, with strong written communication, a sharp eye for craft, and the instinct to pick things up and see them through. Design is a collaborative craft for me: I work cross-functionally with CEOs, engineers, PMs, and content designers to shape direction, run usability testing, and build scalable experiences. I ship consistent UI across web and mobile, and I contribute reusable components and patterns to evolving product design systems.

Available to hire

I am a product & UX designer with 5+ years shipping multi-platform SaaS, property tech, and public sector products, from small-team feature sets to SaaS UI reaching 400,000+ users. I work end to end, from discovery research through to Figma handoff, front-end build, and QA. At the Ministry of Justice, NZ I contributed reusable patterns to the design system and delivered WCAG compliant experiences for vulnerable users. I build interactive HTML prototypes that close the gap between design intent and working product, and I use AI tools like Claude to prototype, write code, and move faster from concept to shipped feature. Remote and async-first ready, with strong written communication, a sharp eye for craft, and the instinct to pick things up and see them through.

Design is a collaborative craft for me: I work cross-functionally with CEOs, engineers, PMs, and content designers to shape direction, run usability testing, and build scalable experiences. I ship consistent UI across web and mobile, and I contribute reusable components and patterns to evolving product design systems.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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Language

English
Fluent

Work Experience

Product Designer at Keyhook
November 1, 2025 - Present
Designed and shipped tenant portal UI across desktop and mobile, translating complex property management logic into intuitive, multi-platform user journeys. Built interactive HTML prototypes, collaborating with engineering on hand-off and QA. Ran usability testing to validate flows, contributed reusable components to the design system, and worked in a small async-friendly team owning problems end to end.
Product Designer at Kreativ
April 1, 2020 - Present
Shipped end-to-end product and e-commerce experiences across web and mobile for clients across multiple industries, working fully remote and async. Used AI tools including Claude to prototype ideas, generate front-end code, and accelerate from concept to shipped product. Led discovery conversations with founders and stakeholders, moved through wireframes and high-fidelity UI, and collaborated with engineers, product owners, and content designers to refine outcomes based on user data.
UX Designer at Ministry of Justice
January 1, 2024 - May 1, 2024
Design end-to-end digital experiences for vulnerable users, from discovery through to high-fidelity UI, with WCAG accessibility checks. Contribute reusable components and scalable patterns to the Ministry Design System. Work in a cross-functional squad to restructure information architecture and improve navigation. Run A/B testing and usability research, iterating layouts based on measurable user outcomes, and develop service blueprints to define user-centered workflows.
Assistant Product Manager & Designer at Ej en 2u International
December 1, 2021 - June 1, 2023
Led the redesign of SaaS products, websites, and mobile platforms reaching 400,000+ users, shipping features that improved engagement and satisfaction. Streamlined the order process from 8 steps to 3, increasing CTR to lead forms by 16%. Partnered with cross-functional teams across marketing, engineering, and product on AB-tested design decisions and conversion-focused flows. Shipped consistent UI across web and mobile with front-end, back-end, and QA teams.
UI/UX Designer at Sifoo International
September 1, 2021 - December 1, 2021
Redesigned Funnel Evo + education platform, boosting CTR by 15% through a more intuitive flow and clearer information architecture. Improved user flow and UI for sales pages and member areas, working across the web with marketing and engineering teams. Redesigned the corporate website using WordPress, increasing user engagement.
Graphic Designer at IDS Integrated Solutions
April 1, 2020 - September 1, 2021
Planned and executed branding strategies and visual content for marketing campaigns; collaborated with Project Managers to translate client needs into clear visual concepts; participated in client meetings and presentations, articulating design rationale and refining solutions to meet business and user goals; managed timelines and cross-functional collaboration in a fast-paced environment.

Education

Master of User Experience Design (Merit) at Victoria University of Wellington
January 1, 2023 - January 1, 2024
Bachelor’s Degree in Graphic Design (First Class Honour) – Distinction Project Award at Universiti Teknologi MARA (MARA), Malaysia
January 11, 2030 - April 30, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Government, Education, Real Estate & Construction, Professional Services