Faye Jamaludin
I am a product & UX designer with 5+ years shipping multi-platform SaaS, property tech, and public sector products, from small-team feature sets to SaaS UI reaching 400,000+ users.
About
I am a product & UX designer with 5+ years shipping multi-platform SaaS, property tech, and public sector products, from small-team feature sets to SaaS UI reaching 400,000+ users. I work end to end, from discovery research through to Figma handoff, front-end build, and QA. At the Ministry of Justice, NZ I contributed reusable patterns to the design system and delivered WCAG compliant experiences for vulnerable users. I build interactive HTML prototypes that close the gap between design intent and working product, and I use AI tools like Claude to prototype, write code, and move faster from concept to shipped feature. Remote and async-first ready, with strong written communication, a sharp eye for craft, and the instinct to pick things up and see them through.
Design is a collaborative craft for me: I work cross-functionally with CEOs, engineers, PMs, and content designers to shape direction, run usability testing, and build scalable experiences. I ship consistent UI across web and mobile, and I contribute reusable components and patterns to evolving product design systems.
- 6 years' experience
- Joined April 2026
Skills· 11
Languages
- EnglishFluent
Industry experience
- Software & Internet
- Government
- Education
- Real Estate & Construction
- Professional Services
Work experience· 6 roles
Designed and shipped tenant portal UI across desktop and mobile, translating complex property management logic into intuitive, multi-platform user journeys. Built interactive HTML prototypes, collaborating with engineering on hand-off and QA. Ran usability testing to validate flows, contributed reusable components to the design system, and worked in a small async-friendly team owning problems end to end.
Design end-to-end digital experiences for vulnerable users, from discovery through to high-fidelity UI, with WCAG accessibility checks. Contribute reusable components and scalable patterns to the Ministry Design System. Work in a cross-functional squad to restructure information architecture and improve navigation. Run A/B testing and usability research, iterating layouts based on measurable user outcomes, and develop service blueprints to define user-centered workflows.
Led the redesign of SaaS products, websites, and mobile platforms reaching 400,000+ users, shipping features that improved engagement and satisfaction. Streamlined the order process from 8 steps to 3, increasing CTR to lead forms by 16%. Partnered with cross-functional teams across marketing, engineering, and product on AB-tested design decisions and conversion-focused flows. Shipped consistent UI across web and mobile with front-end, back-end, and QA teams.
Education
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