Hi, I’m Felipe Liberatto. I’m a graphic design graduate with hands-on experience in pre-sales, customer support, and operations across remote and multicultural teams. I blend a design mindset with strong communication to help clients choose the right investment solutions and to ensure smooth onboarding and ongoing success. I’m fluent in Portuguese and English, enjoy collaborative work, and thrive in fast-paced environments where I can turn complex processes into clear, user-friendly experiences for clients in Europe, the Caribbean, and beyond.…

Felipe Liberatto

Hi, I’m Felipe Liberatto. I’m a graphic design graduate with hands-on experience in pre-sales, customer support, and operations across remote and multicultural teams. I blend a design mindset with strong communication to help clients choose the right investment solutions and to ensure smooth onboarding and ongoing success. I’m fluent in Portuguese and English, enjoy collaborative work, and thrive in fast-paced environments where I can turn complex processes into clear, user-friendly experiences for clients in Europe, the Caribbean, and beyond.…

Available to hire

Hi, I’m Felipe Liberatto. I’m a graphic design graduate with hands-on experience in pre-sales, customer support, and operations across remote and multicultural teams. I blend a design mindset with strong communication to help clients choose the right investment solutions and to ensure smooth onboarding and ongoing success.

I’m fluent in Portuguese and English, enjoy collaborative work, and thrive in fast-paced environments where I can turn complex processes into clear, user-friendly experiences for clients in Europe, the Caribbean, and beyond.

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Skills

Experience Level

Language

Portuguese
Fluent
English
Advanced

Work Experience

Pre-Sales Manager at Immigrant Invest
January 1, 2024 - October 28, 2025
Qualify leads through in-depth consultations, aligning investment products with client needs. Manage a high-value sales pipeline using Salesforce, ensuring consistent follow-up and timely conversion. Collaborate with legal and operations teams to streamline onboarding and reduce delays. Advise global clients on Citizenship and Residency by Investment programs, focusing on Europe and the Caribbean.
Customer Support Specialist at GovAssist
January 1, 2024 - January 1, 2024
Delivered fast and accurate support to U.S. visa applicants, managing inquiries via email, phone, and live chat. Resolved 100+ support tickets weekly while maintaining high customer satisfaction scores. Documented recurring issues to improve training resources and reduce repeat inquiries.
Rental Manager at The Pink Place
January 1, 2023 - January 1, 2023
Oversaw property operations, guest services, and booking platform management for a boutique rental unit. Implemented a digital check-in system and coordinated housekeeping logistics. Achieved consistent 5-star reviews through responsive, personalized guest experiences.
Customer Success Manager at GreenLeaf Technology
January 1, 2022 - January 1, 2022
Drove product adoption by guiding customers through onboarding, training, and usage best practices. Partnered with customers to align product features with their business goals and workflows. Collaborated with Product and Support teams to escalate feedback and improve the customer experience.

Education

Bachelor Degree at UNIFACS
January 1, 2015 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Professional Services, Software & Internet, Travel & Hospitality, Real Estate & Construction, Media & Entertainment

Skills

Experience Level

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