Felipe Liberatto
Hi, I’m Felipe Liberatto. I’m a graphic design graduate with hands-on experience in pre-sales, customer support, and operations across remote and multicultural teams.
About
Hi, I’m Felipe Liberatto. I’m a graphic design graduate with hands-on experience in pre-sales, customer support, and operations across remote and multicultural teams. I blend a design mindset with strong communication to help clients choose the right investment solutions and to ensure smooth onboarding and ongoing success.
I’m fluent in Portuguese and English, enjoy collaborative work, and thrive in fast-paced environments where I can turn complex processes into clear, user-friendly experiences for clients in Europe, the Caribbean, and beyond.
- 1 year's experience
- Joined October 2025
Skills· 1
Languages
- PortugueseFluent
- EnglishAdvanced
Industry experience
- Financial Services
- Professional Services
- Software & Internet
- Travel & Hospitality
- Real Estate & Construction
- Media & Entertainment
Work experience· 4 roles
Delivered fast and accurate support to U.S. visa applicants, managing inquiries via email, phone, and live chat. Resolved 100+ support tickets weekly while maintaining high customer satisfaction scores. Documented recurring issues to improve training resources and reduce repeat inquiries.
Qualify leads through in-depth consultations, aligning investment products with client needs. Manage a high-value sales pipeline using Salesforce, ensuring consistent follow-up and timely conversion. Collaborate with legal and operations teams to streamline onboarding and reduce delays. Advise global clients on Citizenship and Residency by Investment programs, focusing on Europe and the Caribbean.
Oversaw property operations, guest services, and booking platform management for a boutique rental unit. Implemented a digital check-in system and coordinated housekeeping logistics. Achieved consistent 5-star reviews through responsive, personalized guest experiences.
Education
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