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I'm a Computer Engineering student at the University of Vistula in Warsaw, with a strong enthusiasm for IT, including coding, web design, and game development. I also have a keen interest in 3D art and architectural modeling, blending technical skills with creativity. I communicate clearly, uphold solid work ethics, and adapt easily to diverse situations. As a quick learner with a meticulous approach, I tackle a wide range of technical challenges by applying focus and creativity. I’m fluent in three languages and enjoy collaborative, hands-on problem solving. I actively combine engineering and artistic interests to create functional, aesthetically pleasing projects, from code and interfaces to 3D models and architectural concepts. I thrive in fast-paced environments and value clear communication, reliability, and empathy in team settings.…I'm a Computer Engineering student at the University of Vistula in Warsaw, with a strong enthusiasm for IT, including coding, web design, and game development. I also have a keen interest in 3D art and architectural modeling, blending technical skills with creativity. I communicate clearly, uphold solid work ethics, and adapt easily to diverse situations. As a quick learner with a meticulous approach, I tackle a wide range of technical challenges by applying focus and creativity. I’m fluent in three languages and enjoy collaborative, hands-on problem solving. I actively combine engineering and artistic interests to create functional, aesthetically pleasing projects, from code and interfaces to 3D models and architectural concepts. I thrive in fast-paced environments and value clear communication, reliability, and empathy in team settings.

Feryel Tesnim Kermiche

3D Designer, Game Developer, Web Designer, +2

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I'm a Computer Engineering student at the University of Vistula in Warsaw, with a strong enthusiasm for IT, including coding, web design, and game development. I also have a keen interest in 3D art and architectural modeling, blending technical skills with creativity. I communicate clearly, uphold solid work ethics, and adapt easily to diverse situations. As a quick learner with a meticulous approach, I tackle a wide range of technical challenges by applying focus and creativity. I’m fluent in three languages and enjoy collaborative, hands-on problem solving. I actively combine engineering and artistic interests to create functional, aesthetically pleasing projects, from code and interfaces to 3D models and architectural concepts. I thrive in fast-paced environments and value clear communication, reliability, and empathy in team settings.…I'm a Computer Engineering student at the University of Vistula in Warsaw, with a strong enthusiasm for IT, including coding, web design, and game development. I also have a keen interest in 3D art and architectural modeling, blending technical skills with creativity. I communicate clearly, uphold solid work ethics, and adapt easily to diverse situations. As a quick learner with a meticulous approach, I tackle a wide range of technical challenges by applying focus and creativity. I’m fluent in three languages and enjoy collaborative, hands-on problem solving. I actively combine engineering and artistic interests to create functional, aesthetically pleasing projects, from code and interfaces to 3D models and architectural concepts. I thrive in fast-paced environments and value clear communication, reliability, and empathy in team settings.

Available to hire

I’m a Computer Engineering student at the University of Vistula in Warsaw, with a strong enthusiasm for IT, including coding, web design, and game development. I also have a keen interest in 3D art and architectural modeling, blending technical skills with creativity. I communicate clearly, uphold solid work ethics, and adapt easily to diverse situations. As a quick learner with a meticulous approach, I tackle a wide range of technical challenges by applying focus and creativity. I’m fluent in three languages and enjoy collaborative, hands-on problem solving.

I actively combine engineering and artistic interests to create functional, aesthetically pleasing projects, from code and interfaces to 3D models and architectural concepts. I thrive in fast-paced environments and value clear communication, reliability, and empathy in team settings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Polish

Fluent

English

Advanced

French

Advanced

Work Experience

Customer Service Representative at BrainRocket

June 9, 2025 - Present

Provided customer support mainly via live chat and email, handling up to 4 chats at once with quality and empathy. Managed a very high volume of inquiries including complaints, refunds, and account-related requests. Focused on customer retention by resolving concerns effectively and improving overall customer satisfaction. Troubleshot technical and account issues, guiding customers through clear and efficient solutions. Handled escalated and frustrated customers calmly, using problem-solving and de-escalation skills. Delivered multilingual support to assist an international customer base.

Customer Service Representative at FoundEver

June 10, 2024 - June 1, 2025

Provided high-quality customer support in both French and English, across multiple channels (phone, chat and email). Acted as an internal translator between agents and customers to ensure smooth communication and collaboration within the team. Effectively handled high-risk and highly frustrated customers, using empathy and problem-solving to de-escalate situations and ensure customer satisfaction. Assisted in recruiting new agents by conducting role-play scenarios to assess language and customer service skills. Recognized for reliability, attention to detail, and consistent performance in fast-paced, high-pressure environments.

IT Intern at Computer Next Wave, Sarl

June 15, 2023 - August 10, 2023

Provided technical support for printers, troubleshooting hardware and software issues, and performing routine maintenance tasks. Assisted with installing, configuring, and integrating printers into the company's network infrastructure. Conducted regular inspections and diagnostic tests on printers to identify and resolve problems. Provided training and guidance to end-users on printer usage and troubleshooting techniques. Documented procedures, troubleshooting guides, and technical specifications for printers.