Application Manager at ISS World Services

Ensure the HSE SaaS platform operates reliably, securely, and consistently. Manage platform configurations for stability, performance, and compliance, and oversee regulatory/audit/security requirements. Run structured change control across the platform ecosystem, coordinate release cycles and vendor-driven deployments, monitor performance to meet SLAs, and manage licenses/entitlements/capacity planning. Standardize incident/problem/service request processes and act as custodian of data pipelines (ingestion, transformation, transfer), including governance, validation, and access controls with identity management and audit logging. Maintain supporting applications and drive continuous improvement with HSE, Compliance, IT, and vendors.

Application Manager at Aldi Technology Hub

Coordinated application implementation and ongoing maintenance, including verification of periodic tests and completion of process steps. Managed projects using tools such as Confluence, SharePoint, Trello, Tableau, and Miro, and worked closely with stakeholders across the organization. Performed Jira administration (user management, project configuration, workflow customization, maintenance, training/support). Operated incident management in line with ITIL practices, coordinated penetration tests, modeled requirements for existing/new applications, and managed work under Agile methodology. Served as main contact for application-related queries, liaised between users, internal technology groups, and vendors, and supported change management and SLA adherence. Participated in releases from development through testing to production, and delivered post-implementation analysis and technical support documentation.

App System Engineer / Data Custodian at CitiBank Europe PLC – Citi Solutions Centre Poland

Owned support project items focused on stability and efficiency initiatives and performed database management. Collaborated with a wide range of stakeholders (business, SA/DBA/MW, PSM, PMO, UAT, IS, CBORC, etc.). Provided technical and business support for Citi applications using Jira/Confluence, acted as delegate to application managers for administrative/compliance activities, and liaised between business/users and technology partners/vendors. Helped execute change management procedures with process owners and technology, raised issues to appropriate teams while adhering to SLAs, and provided ongoing technical/business support for EMEA consumer applications.

Senior Application Specialist / 3rd Level Application Analyst at Oliver Wyman

Created test scripts and scenarios and led new application implementations. Supported Java-based applications including Jive Intranet, WatchDox, Qualtrics, Jira, and Confluence. Coordinated project activities, led regular team calls for guidance/troubleshooting, and acted as main contact for most assigned applications. Delivered training for team members and new joiners, contributed to negotiations and purchase decisions for new applications, and developed support improvement workflows plus technical documentation. As 3rd level analyst, supported EMEA users across corporate applications (Google Drive, Slack, Symphony, Dynamics CRM, SharePoint, Jive Intranet, WatchDox, Qualtrics, Condeco and others), managed SQL databases and Windows Server, handled OKTA maintenance/configuration, documented services and changes, managed escalations, processed application update releases, monitored request queues for SLA adherence, and monitored/reporting on application performance metrics and issues. B

1st Level IT Support Analyst at C.H. Robinson

Provided remote IT support for Windows 7/8/10 servers and XP OS (with admin privileges). Created user accounts, security groups, shared folders, distribution lists, and Exchange mailboxes in Active Directory. Diagnosed and resolved hardware/software issues, classified and registered incoming requests (phone/email/chat/in-person), escalated priority items based on defined process, configured mobile phones and laptops, and supported software and peripheral installation/troubleshooting. Authored knowledge articles for end users and other IT team members.