fillahakbarnew

Recorded high-quality Indonesian and English speech data according to project-specific guidelines, ensuring clear pronunciation, natural intonation, and proper audio quality. Evaluated, annotated, and validated text, audio, and AI-generated responses to improve language model performance and data quality. Reviewed linguistic data for grammar, spelling, punctuation, fluency, and consistency in both languages. Performed labeling, classification, and quality assurance in line with annotation guidelines, identifying and correcting inconsistencies while maintaining high accuracy and attention to detail. Consistently met productivity, quality, and turnaround time targets across multiple data collection, annotation, and language evaluation tasks.

Assisted customers by providing accurate information on products, services, promotions, and after-sales support. Handled inquiries, complaints, and service requests via direct and digital communication while maintaining strong customer satisfaction. Recorded and updated customer information, service requests, and transaction details accurately in the company system. Coordinated with service advisors and internal departments to resolve customer concerns in a timely manner. Prepared daily and monthly customer service reports including feedback, service requests, and case resolutions, following company service standards and communication guidelines.

Created and recorded Indonesian voice-over content for promotional and educational materials with clear pronunciation, proper intonation, and natural delivery. Developed scripts and content tailored to target audiences while maintaining correct grammar and language usage. Produced audio and video content for social media platforms, including recording, editing, and quality review. Managed content publication and audience engagement across multiple digital platforms. Reviewed and refined recordings to ensure clarity, consistency, and compliance with project requirements, and collaborated with internal teams to support brand communication initiatives.