Case Manager at Good Samaritan Shelter (Santa Barbara County)

Provided case management for formerly unhoused clients experiencing mental illness and/or developmental disabilities; supported clients with goals such as independent living and employment; assisted with applications for governmental income (SSI, SSDI); built trusting relationships; managed confidential client data in the HMIS.

Administrative Professional at Santa Barbara Housing & Community Development

Managed the 'Home for Good' hotline as the first point of contact for individuals in crisis and provided information about the Coordinated Entry System (CES); maintained up-to-date client data profiles; coordinated and scheduled county-wide meetings for various service providers, handling logistics and communication.

Emergency Department Volunteer at Cottage Health

Greeted and directed all incoming walk-in patients to the charge nurse; assisted with visitors' non-clinical needs to ensure a positive and comfortable visit; maintained readiness of ER rooms in a fast-paced environment.

Guest Coordinator at Project Room Key

Oriented new clients during intake; explained procedures and facility rules; scheduled medical transport and guided residents through documentation readiness processes.

Case Manager at Good Samaritan Shelter

Provided professional resources for residents in Buena Tierra; performed case management for formerly unhoused clients experiencing mental illness and/or developmental disabilities; supported clients with goals such as independent living and employment; assisted clients in applying for government income programs (SSI, SSDI); built trusting, confidential relationships; managed client data in the Homeless Management Information System (HMIS).