Hi, I’m Camila Nawrath, a customer service expert with over two years of experience in sales, language management, and problem solving, delivered in a proactive, gentle, and efficient manner. I work well under pressure and am polite, responsible, productive, and development-oriented. Given my previous work experiences, I have the skills to handle both difficult and simple customer situations, ensuring that the client is left with the best possible experience. I’m a bilingual communicator with hands-on experience using CRM tools and call center systems, and I provide real-time interpretation for diverse clients. I resolve complaints effectively, maintain high satisfaction levels, build strong client relationships, and thrive in fast-paced environments where I turn challenges into positive outcomes for clients and teams.

Camila Nawrath

Hi, I’m Camila Nawrath, a customer service expert with over two years of experience in sales, language management, and problem solving, delivered in a proactive, gentle, and efficient manner. I work well under pressure and am polite, responsible, productive, and development-oriented. Given my previous work experiences, I have the skills to handle both difficult and simple customer situations, ensuring that the client is left with the best possible experience. I’m a bilingual communicator with hands-on experience using CRM tools and call center systems, and I provide real-time interpretation for diverse clients. I resolve complaints effectively, maintain high satisfaction levels, build strong client relationships, and thrive in fast-paced environments where I turn challenges into positive outcomes for clients and teams.

Available to hire

Hi, I’m Camila Nawrath, a customer service expert with over two years of experience in sales, language management, and problem solving, delivered in a proactive, gentle, and efficient manner. I work well under pressure and am polite, responsible, productive, and development-oriented. Given my previous work experiences, I have the skills to handle both difficult and simple customer situations, ensuring that the client is left with the best possible experience.

I’m a bilingual communicator with hands-on experience using CRM tools and call center systems, and I provide real-time interpretation for diverse clients. I resolve complaints effectively, maintain high satisfaction levels, build strong client relationships, and thrive in fast-paced environments where I turn challenges into positive outcomes for clients and teams.

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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Customer Service Expert at Yogen Fruz
September 30, 2023 - September 30, 2023
Cash management, opening and closing of premises, trainings, bilingual customer assistance. Food preparation and sale, inventory management.
Accounting Administrative Agent at Secret Spa
December 31, 2020 - December 31, 2020
Agenda management, weekly shift scheduling, cash management, bilingual customer assistance. Management of accounting books and cash flow.
Spanish-English Interpreter at Teleperformance
March 8, 2024 - October 20, 2025
Supported Spanish-English speaking clients by providing real-time interpretation for U.S.-based banks and health care providers. Resolved customer complaints effectively, ensuring high satisfaction levels and maintaining client loyalty. Built and managed strong relationships with clients, addressing their needs and exceeding service expectations. Operated advanced Contact Center systems and CRM tools to log client interactions, manage cases, and track resolutions efficiently.

Education

High School Diploma at Colegio Santa Maria Reina
January 1, 2012 - January 1, 2017
Sophomore years at Instituto Duoc UC
January 1, 2017 - January 1, 2020
Management course at Digital Animation Career
January 1, 2022 - October 28, 2025

Qualifications

High School Diploma
January 1, 2012 - January 1, 2017
Digital Animation Career – Management Course
January 1, 2022 - October 28, 2025

Industry Experience

Financial Services, Healthcare, Professional Services, Retail, Media & Entertainment

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