I am a versatile professional with over 12 years of experience delivering outstanding customer service and working in technology-driven environments. I’m motivated to strive for excellence, always aiming to provide an engaging and rewarding experience for customers, colleagues, and myself, whether working in a team or taking initiative on my own. I hold a BSc (Hons) in Audio & Music Technology and have a strong passion for gardening and horticulture. I’m actively applying my audio and tech skills through my studio work at Firstbrook Audio and by managing golf club and grounds projects, while continuing to grow across diverse roles.

Jake Firstbrook

I am a versatile professional with over 12 years of experience delivering outstanding customer service and working in technology-driven environments. I’m motivated to strive for excellence, always aiming to provide an engaging and rewarding experience for customers, colleagues, and myself, whether working in a team or taking initiative on my own. I hold a BSc (Hons) in Audio & Music Technology and have a strong passion for gardening and horticulture. I’m actively applying my audio and tech skills through my studio work at Firstbrook Audio and by managing golf club and grounds projects, while continuing to grow across diverse roles.

Available to hire

I am a versatile professional with over 12 years of experience delivering outstanding customer service and working in technology-driven environments. I’m motivated to strive for excellence, always aiming to provide an engaging and rewarding experience for customers, colleagues, and myself, whether working in a team or taking initiative on my own.

I hold a BSc (Hons) in Audio & Music Technology and have a strong passion for gardening and horticulture. I’m actively applying my audio and tech skills through my studio work at Firstbrook Audio and by managing golf club and grounds projects, while continuing to grow across diverse roles.

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Language

English
Fluent

Work Experience

FOH & Driving Range Manager at Sal Oord Golf Club
July 1, 2025 - Present
Responsible for aligning work hours with club needs, maintaining and creating high visual standards around the driving range and clubhouse, and overseeing projects related to the upkeep and improvement of the golf club grounds.
Owner / Manager at Firstbrook Audio
June 1, 2024 - Present
Leveraging a BSc (Hons) in Audio & Music Technology to progress showreel projects, ensure professional workflows and timelines, and set up studios and booths for clients to industry-standard levels, selecting appropriate speaker/acoustic setups for each project.
Gardener at Gardens at Bourne
October 1, 2024 - July 1, 2025
PA1 and PA6 certified gardener responsible for high standards of gardens, greenery and presentations across a 156-acre site, general grounds maintenance (tree work, landscaping, spraying, strimming, ride-on mowing, hedge cutting, edging), and leading a team of eight gardeners.
Specialist at Apple
October 1, 2022 - April 1, 2024
Delivered exceptional customer service with quick and efficient problem-solving; facilitated excellent communication between management and peers; demonstrated a keen understanding of technology, particularly music technology, and how it enriches lives and events.
Owner, Self-employed at Jake’s Maintenance and Gardening
September 1, 2016 - October 1, 2022
Managed a diverse portfolio of clients, delivering reliable high-standard property and garden maintenance with exceptional attention to detail; fostered customer loyalty and satisfaction; took daily initiative to adapt and overcome challenges; optimized workflow with strong time management and coordination for flexible schedules.
Owner / Manager at Food: A Firstbrook Kitchen
June 1, 2014 - September 1, 2016
In charge of sales and customer service, opening and closing the premises, food preparation, and time management; focused on delivering great customer experiences to encourage return sales and loyalty; provided one-to-one customer service and collaborated on new ideas to boost sales; demonstrated team leadership.
Self-employed at ReFresh
September 1, 2013 - June 1, 2014
Worked as part of a cohesive team completing work to a high standard.

Education

BSc (Hons) Audio & Music Technology at University of the West of England
September 1, 2020 - July 1, 2024
Enterprise Academy at Somerset College of Arts and Technology
September 1, 2012 - September 1, 2013
Catering at Catering College
September 1, 2011 - January 1, 2012

Qualifications

PA1 & PA6 Certification
November 30, 0002 - March 1, 2026

Industry Experience

Media & Entertainment, Professional Services, Retail, Education, Agriculture & Mining, Travel & Hospitality