Kayla Gil Rodriguez

Support day-to-day airport operations across ticket counters and passenger service functions, including check-in and rebooking. Use conflict-resolution and de-escalation skills to address passenger concerns while maintaining a calm, professional experience. Apply critical thinking during time-sensitive situations and serve as a safety team member and advocate. Escort passengers through security, provide clear airport guidance, and support efficient operations by ordering and restocking ticket-counter supplies. Complete operational tasks using Delta Term and SNAPP.

Create custom illustration and acrylic artwork based on client goals through creative problem-solving and clear visual execution. Coordinate contracts and maintain ongoing communication from concept through final delivery. Schedule projects and collaborate with a team when needed to keep work moving toward agreed deadlines. Manage client and social media accounts to maintain visibility and strengthen relationships, and handle business administration including store revenue support and product photography. Use Photoshop, Illustrator, InDesign, Microsoft Office, and carving/Dremel tools in both creative and operational workflows.