Fjorjada Plaku

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Albanian
Advanced

Work Experience

Senior Software Engineer & Technical Assessment Board Member at Lufthansa Industry Solution
July 1, 2022 - Present
Senior Software Engineer & Technical Assessment Board Member; Led end-to-end design and architecture of scalable, maintainable systems for clients, achieving an 85% improvement in test coverage. Designed and developed scalable BI, Logistics, and Automotive solutions using .NET Core, gRPC, Kafka, MongoDB, PostgreSQL, Azure, AWS, Angular, Jenkins, SignalR, and RabbitMQ. Collaborated with cross-functional teams to deliver large-scale projects on time and conducted technical interviews to improve candidate evaluation and onboarding processes.
IT Business Analyst at Cardo AI
July 1, 2022 - October 23, 2025
Created Functional and Technical Analysis for an Origination SaaS Platform, contributing to 30% improvement in development speed and system scalability for B2B users and bank employees. Executed and validated end-to-end testing for backend and frontend functionalities, ensuring client requirements and reducing post-deployment issues by 30%. Trained and onboarded 10+ staff, improving team productivity by 20% and onboarding time by 30%.
IT Project Manager & Software Engineer at Soft & Solution
January 1, 2022 - October 23, 2025
Led 15+ project plans, resources, and timelines, achieving a 15% increase in on-time delivery and more efficient resource allocation. Fostered a high-performing team environment with a 50% increase in engagement. Authored code fixes and enhancements for future releases, reducing customer complaints by 25% and increasing uptime by 15%. Designed, developed, and deployed 20+ projects using .NET technologies.

Education

Master of Business Administration (STEM) at Bentley University, McCallum Graduate School of Business
January 11, 2030 - December 1, 2025
Certificate in Leading More Effective Teams at Harvard Business School
January 11, 2030 - November 1, 2025
Master of Science in Business Information Systems at University of Tirana, Faculty of Economic
January 11, 2030 - July 1, 2020
Bachelor’s in Business Informatics at University of Tirana, Faculty of Economic
January 11, 2030 - July 1, 2018

Qualifications

Certified Professional for Software Architecture (CPSA-FL)
January 11, 2030 - October 23, 2025
AI for Product Management
January 11, 2030 - October 23, 2025
Generative AI Overview for Project Managers
January 11, 2030 - October 23, 2025
Project Management Professional (PMP)
January 11, 2030 - October 23, 2025
ITIL Foundation Level
January 11, 2030 - October 23, 2025
Professional Scrum Master
January 11, 2030 - October 23, 2025
Azure Developer Associate
January 11, 2030 - October 23, 2025
Programming in C#
January 11, 2030 - October 23, 2025
Certified User Experience Specialist
January 11, 2030 - October 23, 2025
Database Tuning
January 11, 2030 - October 23, 2025
Fundamentals of Credit
January 11, 2030 - October 23, 2025
Online Marketing Certified Associate
January 11, 2030 - October 23, 2025

Industry Experience

Software & Internet, Professional Services