I am a versatile IT and customer service professional with over a decade of experience across Europe, combining hands-on technical support, SAP and EDI data management, and supply chain coordination. I thrive in dynamic environments, bridging technical teams and end users, and I also pursue creative work as a freelance voiceover artist and musician. In my spare time I perform as a musician and voiceover artist across multiple languages (Portuguese, Spanish and English). I am fluent in Portuguese as a native speaker, with advanced Spanish and English, and I enjoy delivering empathetic service and effective solutions in fast-paced settings.…

Fomes

I am a versatile IT and customer service professional with over a decade of experience across Europe, combining hands-on technical support, SAP and EDI data management, and supply chain coordination. I thrive in dynamic environments, bridging technical teams and end users, and I also pursue creative work as a freelance voiceover artist and musician. In my spare time I perform as a musician and voiceover artist across multiple languages (Portuguese, Spanish and English). I am fluent in Portuguese as a native speaker, with advanced Spanish and English, and I enjoy delivering empathetic service and effective solutions in fast-paced settings.…

Available to hire

I am a versatile IT and customer service professional with over a decade of experience across Europe, combining hands-on technical support, SAP and EDI data management, and supply chain coordination. I thrive in dynamic environments, bridging technical teams and end users, and I also pursue creative work as a freelance voiceover artist and musician.

In my spare time I perform as a musician and voiceover artist across multiple languages (Portuguese, Spanish and English). I am fluent in Portuguese as a native speaker, with advanced Spanish and English, and I enjoy delivering empathetic service and effective solutions in fast-paced settings.

See more

Skills

Experience Level

Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Fluent
Catalan; Valencian
Advanced

Work Experience

Database maintenance at Sindicato Bancario do Norte
March 2, 2004 - August 6, 2004
Database maintenance.
Sales, Trainer & Helpdesk at Optifone
May 5, 2005 - July 5, 2007
Support and training for all store workers in the north region; 8 stores in Porto, Braga and Viana do Castelo.
Customer Service at Computacenter IT
January 8, 2009 - April 8, 2009
Remote support to final customers Air Liquide in Portugal, Spain and UK.
Helpdesk Onsite / Backline Technician at "Hoy No Me Puedo Levantar"
September 8, 2009 - December 1, 2010
Helpdesk IT support to all musical production members onsite. Backline: maintenance of musical instruments and support to 6 musicians during shows.
Customer Service Helpdesk L2 at Sellbytel
January 4, 2011 - December 10, 2012
Senior agent & Coach for final customer EPSON Iberia; Online Epson Store; responsible for contact center quality of service (8 agents); SAP management; ticketing; coaching of new agents; Level 2 support.
Customer Service Specialist at Sealed Air S.L.
February 11, 2013 - April 2, 2015
Customer services inside and outside SAP European Group; Key User; materials database; liaison between logistics and plants; three business units: Portugal (Protective Packaging), Iberia (Shrink Packaging), Iberia (Speciality Foams).
Customer Service Specialist at TESA Tape
April 7, 2015 - July 11, 2015
Order to cash; accounting; customer database maintenance; logistical and quality issue resolution.
Customer Service Specialist at Olympus Ibèrica
July 22, 2015 - April 15, 2017
SAP key user; customer service; commercial support; database maintenance; stock maintenance; price lists maintenance.
Technical Customer Service at Infaimon
February 18, 2019 - March 15, 2019
Order to cash; inside and outside customer support; database maintenance; Navision system.
Customer Care & Supply Chain Specialist at Cargill S.A.
May 2, 2019 - February 6, 2020
Supply chain external warehouse lead; customer care; stocks maintenance of all external warehouses; buyer; SAP; internal and external customer support; accounting.
Shared Services Specialist at Spectrum Brands
February 13, 2020 - August 20, 2020
SAP and EDI master data; customer service & care on major accounts; eCommerce campaigns for clients; Dropship projects.
Senior Customer Service & Statistics at CIN
August 24, 2020 - May 20, 2022
Customer service management of claims and work distribution in Supply Chain; manager of supply chain statistics; IFS system.
IT Specialist at Mercan Capital
June 27, 2022 - January 30, 2025
Maintenance of computers; relations with suppliers; Helpdesk manager; Azure manager; AD manager; onboarding; laptop configurations; troubleshooting; cybersecurity; IT architecture.
Service Analyst at Euronext
March 3, 2025 - August 31, 2025
IT-related responsibilities in service analysis; activities not exhaustively listed.
Voiceover Artist at Freelance
November 5, 2024 - Present
Freelance voiceover work for Upwork, Voices, Voices123; commercial ads, audiobooks, AI training, localization; languages Portuguese, Spanish and English.

Education

IT engineer bachelor at Instituto superior engenharia Porto
March 17, 1997 - March 23, 2000
Engenharia Informática (Incomplete) at Instituto Superior Engenharia do Porto
September 1, 1997 - August 1, 2000

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Other, Computers & Electronics, Education, Media & Entertainment, Professional Services, Manufacturing, Retail

Skills

Experience Level