Service Analyst at Euronext

IT-related responsibilities in service analysis; activities not exhaustively listed.

Voiceover Artist at Freelance

Freelance voiceover work for Upwork, Voices, Voices123; commercial ads, audiobooks, AI training, localization; languages Portuguese, Spanish and English.

IT Specialist at Mercan Capital

Maintenance of computers; relations with suppliers; Helpdesk manager; Azure manager; AD manager; onboarding; laptop configurations; troubleshooting; cybersecurity; IT architecture.

Customer service managing claims, and work distribution inside Supply chain. Manager of supply chain statistics.

Senior Customer Service & Statistics at CIN

Customer service management of claims and work distribution in Supply Chain; manager of supply chain statistics; IFS system.

Specialist SAP and EDI Master Data at Spectrum Brands Shared Services

SAP and EDI master data management.

Shared Services Specialist at Spectrum Brands

SAP and EDI master data; customer service & care on major accounts; eCommerce campaigns for clients; Dropship projects.

Service provisioning for Mercan Properties IT Specialist role; onboarding; master data support.

Customer Care & Supply Chain Specialist at Cargill S.A.

Supply chain external warehouse lead; customer care; stocks maintenance of all external warehouses; buyer; SAP; internal and external customer support; accounting.

SAP key user; internal and external customer support.

Technical Customer Service at Infaimon

Order to cash; inside and outside customer support; database maintenance; Navision system.

Customer Service Specialist at Olympus Ibèrica

SAP key user; customer service; commercial support; database maintenance; stock maintenance; price lists maintenance.

Customer Service Specialist at Sealed Air S.L.

Customer service, materials database maintenance, stock maintenance, price lists maintenance.

Customer Service Specialist at TESA Tape

Order to cash; accounting; customer database maintenance; logistical and quality issue resolution.

Customer Service Specialist at Sealed Air S.L.

Customer services inside and outside SAP European Group; Key User; materials database; liaison between logistics and plants; three business units: Portugal (Protective Packaging), Iberia (Shrink Packaging), Iberia (Speciality Foams).

Senior Agent & Coach for Final Customer at Sellbytel

Link between logistics and plants; responsible for three business units: Customer Service Protective Packaging Portugal; Customer Service Shrink Packaging Iberia; Customer Service Specialty Foams Iberia; references available; Help Desk Level 2; Senior agent & coach for final customers.

Customer Service Helpdesk L2 at Sellbytel

Senior agent & Coach for final customer EPSON Iberia; Online Epson Store; responsible for contact center quality of service (8 agents); SAP management; ticketing; coaching of new agents; Level 2 support.

Helpdesk Onsite / Backline Technician at "Hoy No Me Puedo Levantar"

Helpdesk IT support to all musical production members onsite. Backline: maintenance of musical instruments and support to 6 musicians during shows.

Backline Manager at Air Liquide

Backline: Manager of all musical instruments maintenance and support to musicians during shows. Computer Centre Help Desk L1; IT remote support to final customer across Portugal, Spain and UK.

Customer Service at Computacenter IT

Remote support to final customers Air Liquide in Portugal, Spain and UK.

Help Desk Support at Optiphone

Help desk support and training to all store workers in the north region (8 stores in Porto, Braga and Viana do Castelo).

Sales, Trainer & Helpdesk at Optifone

Support and training for all store workers in the north region; 8 stores in Porto, Braga and Viana do Castelo.