Nelson André Ferreira Rodrigues Correia

Available to hire

I am an experienced IT Support Specialist and Service Analyst with a background spanning technical support, systems administration, customer service, supply chain, and business operations.

About

I am an experienced IT Support Specialist and Service Analyst with a background spanning technical support, systems administration, customer service, supply chain, and business operations. I have worked in international environments supporting users, managing incidents, coordinating onboarding and offboarding, administering Microsoft 365 environments, configuring endpoints, and maintaining networks and servers. I am comfortable working with tools such as Intune, Entra ID, PowerShell, AWS, Jira, and SAP-related systems.

  • 17 years' experience
  • Joined January 2025

Languages

  • PortugueseFluent
  • EnglishFluent
  • Spanish; CastilianFluent
  • Catalan; ValencianAdvanced

Industry experience

  • Software & Internet
  • Other
  • Computers & Electronics
  • Education
  • Media & Entertainment
  • Professional Services
  • Manufacturing
  • Retail
  • Consumer Goods
  • Transportation & Logistics

More experts in Porto, Portugal

Work experience· 23 roles

Service Analyst · EuronextMar 2025 – Aug 2025 · 6 mos

IT-related responsibilities in service analysis; activities not exhaustively listed.

Voiceover Artist · FreelanceNov 2024 – Present · 2 yrs 1 mo

Freelance voiceover work for Upwork, Voices, Voices123; commercial ads, audiobooks, AI training, localization; languages Portuguese, Spanish and English.

IT Specialist · Mercan CapitalJun 2022 – Jan 2025 · 2 yrs 8 mos

Maintenance of computers; relations with suppliers; Helpdesk manager; Azure manager; AD manager; onboarding; laptop configurations; troubleshooting; cybersecurity; IT architecture.

Senior Customer ServiceJun 2022 – Jan 2025 · 2 yrs 8 mos
Senior Customer Service & Statistics · CINAug 2020 – May 2022 · 1 yr 10 mos
Specialist SAP and EDI Master Data · Spectrum Brands Shared ServicesAug 2020 – May 2022 · 1 yr 10 mos
Shared Services Specialist · Spectrum BrandsFeb 2020 – Aug 2020 · 7 mos
Customer Care & Supply Chain SpecialistFeb 2020 – Aug 2020 · 7 mos

Education

IT engineer bachelor · Instituto superior engenharia Porto1997 – 2000
Engenharia Informática (Incomplete) · Instituto Superior Engenharia do Porto1997 – 2000

Certifications and awards

Engenharia Informática (Incompleto)1997 – 2000

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