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I’m Francella Fernández Castro, a QA & UAT-focused Senior Web Coach and Web/tech support specialist with 11 years of experience improving product quality, customer experience, and digital interfaces. I turn user and support insights into clear, developer-ready bug reports and actionable product feedback, making sure fixes are well tested before release. I enjoy digging into complex issues—whether it’s HTML/CSS layout breakage, reproducing tricky system bugs, or tracing likely root causes through browser tools and diagnostic evidence. I handle UAT and regression testing, support developer collaboration, and help teams spot both UX regressions and secondary issues, while also maintaining strong customer-facing and internal documentation.…I’m Francella Fernández Castro, a QA & UAT-focused Senior Web Coach and Web/tech support specialist with 11 years of experience improving product quality, customer experience, and digital interfaces. I turn user and support insights into clear, developer-ready bug reports and actionable product feedback, making sure fixes are well tested before release. I enjoy digging into complex issues—whether it’s HTML/CSS layout breakage, reproducing tricky system bugs, or tracing likely root causes through browser tools and diagnostic evidence. I handle UAT and regression testing, support developer collaboration, and help teams spot both UX regressions and secondary issues, while also maintaining strong customer-facing and internal documentation.

Francella Fernandez Castro

QA Engineer, Web Developer, Web Designer, +3

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I’m Francella Fernández Castro, a QA & UAT-focused Senior Web Coach and Web/tech support specialist with 11 years of experience improving product quality, customer experience, and digital interfaces. I turn user and support insights into clear, developer-ready bug reports and actionable product feedback, making sure fixes are well tested before release. I enjoy digging into complex issues—whether it’s HTML/CSS layout breakage, reproducing tricky system bugs, or tracing likely root causes through browser tools and diagnostic evidence. I handle UAT and regression testing, support developer collaboration, and help teams spot both UX regressions and secondary issues, while also maintaining strong customer-facing and internal documentation.…I’m Francella Fernández Castro, a QA & UAT-focused Senior Web Coach and Web/tech support specialist with 11 years of experience improving product quality, customer experience, and digital interfaces. I turn user and support insights into clear, developer-ready bug reports and actionable product feedback, making sure fixes are well tested before release. I enjoy digging into complex issues—whether it’s HTML/CSS layout breakage, reproducing tricky system bugs, or tracing likely root causes through browser tools and diagnostic evidence. I handle UAT and regression testing, support developer collaboration, and help teams spot both UX regressions and secondary issues, while also maintaining strong customer-facing and internal documentation.

Available to hire

I’m Francella Fernández Castro, a QA & UAT-focused Senior Web Coach and Web/tech support specialist with 11 years of experience improving product quality, customer experience, and digital interfaces. I turn user and support insights into clear, developer-ready bug reports and actionable product feedback, making sure fixes are well tested before release.

I enjoy digging into complex issues—whether it’s HTML/CSS layout breakage, reproducing tricky system bugs, or tracing likely root causes through browser tools and diagnostic evidence. I handle UAT and regression testing, support developer collaboration, and help teams spot both UX regressions and secondary issues, while also maintaining strong customer-facing and internal documentation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Senior Web Coach / QA & UAT at Brilliant Directories

September 1, 2018 - September 1, 2026

Coached teams and ensured strong release quality through QA and UAT activities: reproducing complex issues, isolating likely causes, and producing developer-ready bug reports with expected vs. actual behavior and diagnostic evidence (e.g., HAR files, DOM inspection, and screen recordings). Performed UAT on developer fixes ahead of releases, including edge-case coverage to catch UX regressions and surface secondary issues, then converted recurring support patterns into actionable dev and UX tickets that informed feature refinements.

Support Technician at Brilliant Directories

January 1, 2015 - January 1, 2018

Provided remote technical support and troubleshooting for customer issues across web and infrastructure components. Resolved problems spanning DNS/SSL/record configuration and services like cPanel and Cloudflare, including email deliverability concerns (MX, SPF, DKIM, DMARC). Diagnosed integration issues involving REST APIs, webhooks, Zapier, Google Maps, reCAPTCHA, and Google Search Console, and translated technical concepts into clear language for non-technical business owners.

Credit Card Specialist at Bank of America

March 1, 2011 - October 1, 2014

Handled high-volume phone support for credit card account matters including balances, disputes, and transactions. Investigated account discrepancies to determine root cause and documented interactions while ensuring compliance with financial services guidelines.