Francesca Rahimi
I'm Francesca Rahimi, a customer-focused support professional with 3+ years’ experience in digital product mentorship, customer service, and issue resolution.
About
I’m Francesca Rahimi, a customer-focused support professional with 3+ years’ experience in digital product mentorship, customer service, and issue resolution. I guide clients through technical platforms, resolve complex problems, and communicate clearly across chat, email, and live sessions.
I thrive in fast-paced, remote environments and am passionate about learning and innovation. Multilingual with strong time management and a proactive mindset, I collaborate with cross-functional teams to deliver clear guidance and improve customer experiences across time zones.
- 6 years' experience
- Joined April 2026
Languages
- EnglishFluent
- ItalianFluent
- BosnianFluent
- AlbanianIntermediate
Industry experience
- Software & Internet
- Retail
- Education
- Professional Services
- Media & Entertainment
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Work experience· 5 roles
Delivered real-time technical support and strategic coaching to customers launching online businesses via Shopify and Facebook Ads. Acted as the first point of contact for user inquiries, ensuring clear communication and actionable solutions. Managed recurring queries by creating self-serve content and documentation, reducing student dependency. Supported an international, remote-first customer base across time zones with responsive guidance.
Mentored users through the entire customer lifecycle: onboarding, platform setup, and scaling strategy. Provided consistent troubleshooting support across digital marketing tools and e-commerce platforms. Collaborated cross-functionally with marketing and operations to relay user feedback and enhance internal training resources. Managed up to 40+ clients, prioritising tasks and inquiries based on urgency and impact.
Delivered exceptional customer service under pressure; resolved customer issues quickly and empathetically. Handled multiple service channels (till, floor, takeaway), requiring strong multitasking skills.
Education
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