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I'm Francesca Rahimi, a customer-focused support professional with 3+ years’ experience in digital product mentorship, customer service, and issue resolution. I guide clients through technical platforms, resolve complex problems, and communicate clearly across chat, email, and live sessions. I thrive in fast-paced, remote environments and am passionate about learning and innovation. Multilingual with strong time management and a proactive mindset, I collaborate with cross-functional teams to deliver clear guidance and improve customer experiences across time zones.…I'm Francesca Rahimi, a customer-focused support professional with 3+ years’ experience in digital product mentorship, customer service, and issue resolution. I guide clients through technical platforms, resolve complex problems, and communicate clearly across chat, email, and live sessions. I thrive in fast-paced, remote environments and am passionate about learning and innovation. Multilingual with strong time management and a proactive mindset, I collaborate with cross-functional teams to deliver clear guidance and improve customer experiences across time zones.

Francesca Rahimi

Marketing Strategist, Growth Marketer, Brand Strategist, +5

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I'm Francesca Rahimi, a customer-focused support professional with 3+ years’ experience in digital product mentorship, customer service, and issue resolution. I guide clients through technical platforms, resolve complex problems, and communicate clearly across chat, email, and live sessions. I thrive in fast-paced, remote environments and am passionate about learning and innovation. Multilingual with strong time management and a proactive mindset, I collaborate with cross-functional teams to deliver clear guidance and improve customer experiences across time zones.…I'm Francesca Rahimi, a customer-focused support professional with 3+ years’ experience in digital product mentorship, customer service, and issue resolution. I guide clients through technical platforms, resolve complex problems, and communicate clearly across chat, email, and live sessions. I thrive in fast-paced, remote environments and am passionate about learning and innovation. Multilingual with strong time management and a proactive mindset, I collaborate with cross-functional teams to deliver clear guidance and improve customer experiences across time zones.

Available to hire

I’m Francesca Rahimi, a customer-focused support professional with 3+ years’ experience in digital product mentorship, customer service, and issue resolution. I guide clients through technical platforms, resolve complex problems, and communicate clearly across chat, email, and live sessions.

I thrive in fast-paced, remote environments and am passionate about learning and innovation. Multilingual with strong time management and a proactive mindset, I collaborate with cross-functional teams to deliver clear guidance and improve customer experiences across time zones.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Italian

Fluent

Bosnian

Fluent

Albanian

Intermediate

Work Experience

E-commerce Coach at Millionaires by Davie

January 1, 2025 - Present

Delivered real-time technical support and strategic coaching to customers launching online businesses via Shopify and Facebook Ads. Acted as the first point of contact for user inquiries, ensuring clear communication and actionable solutions. Managed recurring queries by creating self-serve content and documentation, reducing student dependency. Supported an international, remote-first customer base across time zones with responsive guidance.

Senior Mentor – E-commerce & Dropshipping at SupremeEcom

October 1, 2023 - December 31, 2024

Mentored users through the entire customer lifecycle: onboarding, platform setup, and scaling strategy. Provided consistent troubleshooting support across digital marketing tools and e-commerce platforms. Collaborated cross-functionally with marketing and operations to relay user feedback and enhance internal training resources. Managed up to 40+ clients, prioritising tasks and inquiries based on urgency and impact.

Barista & Waitress at Curly Bar, London

September 1, 2022 - September 30, 2023

Delivered exceptional customer service under pressure; resolved customer issues quickly and empathetically. Handled multiple service channels (till, floor, takeaway), requiring strong multitasking skills.

Nanny at Private Family, London

September 1, 2021 - January 31, 2023

Coordinated day-to-day logistics and supported development tasks for two children in a high-responsibility role. Developed time management and communication skills critical for balancing changing priorities.

Office Assistant at Conceria Prima, Italy

June 1, 2018 - July 31, 2019

Managed scheduling, internal communications, and financial records in a dynamic office environment. Liaised with clients via phone and email, supporting administrative and operational needs.