Call Center Agent at Xerox

Handled difficult situations with empathy, improving customer satisfaction. Demonstrated strong verbal communication and active listening skills, resulting in improved customer interactions. Adapted communication style to various situations, ensuring effective resolution of customer issues.

Remote Video Editor at Freelance

Edited various types of simple videos on platforms like Upwork and Fiverr, ensuring high-quality output. Added graphics and zoom animations to enhance visual appeal and engagement.

Remote Video Editor at Eleiny

Enhanced viewer engagement by cutting down videos to make them more polished and entertaining. Improved accessibility and viewer retention by adding animated subtitles that tracked the people talking in the videos. Streamlined editing processes and optimized video quality using AI tools, resulting in more efficient workflows.