Available to hire
I’m Francis, a results-driven IT professional with extensive experience in system analysis, administration, and programming. I earned a Bachelor of Science in Information Technology from Saint Louis University and a Computer Programming diploma from Conestoga College, and I currently serve as System Administrator at the University of Waterloo.
Alongside my day job, I contributed as a Frontend Developer and Project Manager for a job search mobile app, where I applied my coding skills to build intuitive interfaces and drive project success. I’m passionate about leveraging IT and software development to create innovative solutions that improve how people work and connect with technology.
Skills
Experience Level
Language
English
Fluent
Work Experience
System Administrator at University of Waterloo
March 1, 2023 - PresentAdministration and support of SHARCNET High Performance Computing systems, interconnections, and software. Deployment and basic troubleshooting on multi-vendor hardware. Initiated preventative and corrective actions, completed security incident reports, and monitored hardware across compute, storage, networking, and security domains. Installed operating system revisions and security patches, and managed user accounts and identities to ensure secure, efficient operations.
Front end Developer at Jobless
January 1, 2023 - January 5, 2026Build and maintain the app's user interface using React Native. Integrate Google Firebase for real-time database and authentication. Develop and connect to the server-side using Node.js. Debug and improve app performance and conduct code reviews to ensure quality standards.
Project Manager at Jobless
January 1, 2023 - January 5, 2026Define project goals and technical requirements to meet business needs. Manage project timelines, facilitate collaboration between frontend and design teams, track progress, resolve technical issues, and mitigate risks. Ensure performance, security, and usability standards through testing.
Senior Systems Analyst at Boehringer Ingelheim
August 1, 2020 - July 1, 2021Deliver IT systems that support business objectives, maintain baseline infrastructure operations, troubleshoot application and system problems, assess impact, and develop remediation plans. Influence technology decisions and produce required documentation to support projects and operations.
Senior Technical Analyst at OpenText Corporation
June 1, 2018 - July 1, 2020Manage and optimize Archive Center and Archive Server; design archival solutions for secure, compliant long-term storage. Implement and manage Customer Communication Management solutions with Exstream components; install/configure Content Server and integrate APIs. Oversee infrastructure duties including installation, administration, configuration, and maintenance.
L2 Integration Consultant at Pentana Solutions
March 1, 2016 - June 1, 2018Maintain and monitor data integration, provision data from source to destination, troubleshoot network and data transfer issues, and maintain data consistency in the Dealer Management System. Investigate and escalate incidents as needed.
Application Support Engineer at Acuity Technologies Inc.
March 1, 2012 - June 1, 2013Install and configure technologies involved in assigned projects; troubleshoot issues related to applications, databases, and servers; generate reports via queries and data extraction; manage user accounts for handled systems.
L2 Technical Support Specialist at John Clements
May 30, 2011 - September 29, 2011Document issues using ticketing tools; provide solutions from knowledge base; support applications used by customers; troubleshoot internet and intranet connections; perform Windows Active Directory system administration.
Education
Bachelor of Science in Information Technology at Saint Louis University
January 1, 2006 - January 1, 2011Computer Programming at Conestoga College
January 1, 2022 - April 1, 2023Qualifications
CompTIA Security+
January 11, 2030 - January 28, 2026OpenStack Boot Camp
January 11, 2030 - January 28, 2026AODA Training
January 11, 2030 - January 28, 2026Cyber Awareness Training
January 11, 2030 - January 28, 2026Industry Experience
Software & Internet, Education, Healthcare, Life Sciences, Professional Services
Skills
Experience Level
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