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I am a highly skilled Executive Assistant with a strong background in quality assurance, business development, recruitment, and customer service. I have hands-on experience as a Quality Supervisor in one of the largest BPO industries in the Philippines, where I honed my skills in process improvement, training, and performance optimization.…

Francis Gener Baladad

Assistant Producer, Project Manager, Content Creator, +6

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I am a highly skilled Executive Assistant with a strong background in quality assurance, business development, recruitment, and customer service. I have hands-on experience as a Quality Supervisor in one of the largest BPO industries in the Philippines, where I honed my skills in process improvement, training, and performance optimization.…

Available to hire

I am a highly skilled Executive Assistant with a strong background in quality assurance, business development, recruitment, and customer service. I have hands-on experience as a Quality Supervisor in one of the largest BPO industries in the Philippines, where I honed my skills in process improvement, training, and performance optimization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Executive Assistant at All Behavior Center

January 1, 2023 - Present

Calendar & Schedule Management: Organizing meetings, appointments, and events. Email & Communication Management: Monitoring and prioritizing emails. Document & File Management: Creating and editing reports, presentations, and spreadsheets. Acts as a liaison between the executive and colleagues.

Executive Assistant at Slim Signal Inc.

January 1, 2021 - Present

Calendar & Schedule Management: Sending reminders and confirming attendance. Email & Communication Management: Serving as a point of contact between the executive and others. Travel Arrangements: Booking flights, hotels, and transportation.

Quality Supervisor at Concentrix Philippines Inc.

January 1, 2013 - December 31, 2020

Leads a group of Quality Analysts that conducts audits and deep dives for various programs. Provides insights and action plans to stakeholders to meet and exceed client expectations. Conducts business and performance reviews to keep program performance up to date. Coaches Quality Analysts for skills development and other essential competencies. Audits calls and trains agents to ensure company standards. Collates data for performance reviews and business development.

Training and Quality Specialist at Max Money Mart

January 1, 2020 - December 31, 2022

Led QA initiatives, training, and process improvements to raise performance and quality across programs.

Business Development Associate for Recruitment at VA2U

January 1, 2021 - December 31, 2022

Source candidates for clients, conduct interviews and assessments, onboard and orient newly hired Virtual Assistants. Administrative Tasks - Email & Calendar Management; Social Media Management; Maintain hiring data system.

Executive Assistant at Allied Behavior Center

January 1, 2023 - Present

Calendar & Schedule Management - Organizing meetings, appointments, and events. Email & Communication Management - Monitoring and prioritizing emails. Document & File Management - Creating and editing reports, presentations, spreadsheets. Serving as a point of contact between the executive and others.

Business Development Associate (Recruitment) at VA2U

January 1, 2021 - December 31, 2022

Source candidates for clients in need of VAs; Interviews and conduct assessments to applicants; Onboard and orient newly hired VAs.

Quality Supervisor at Concentrix Philippines Inc.

January 1, 2020 - December 31, 2021

Leads a group of Quality Analysts that conducts audits and deep dives for various programs within the company. Provides insights and action plans to all stakeholders to meet and exceed client expectations. Conducts Business and Performance Reviews to keep everyone up to date with program performance. Coaches Quality Analysts for skills development and other essential competencies. Audits calls and trains agents to ensure company standards are met. Collates data for performance review and business development.