Hi, I’m Frankline Ochieng, a dedicated customer service professional with over 5 years in customer relations, call centre operations, and communications. I excel at addressing client inquiries, resolving complaints, and ensuring a high standard of service delivery. I’m comfortable handling inbound and outbound calls, maintaining accurate CRM records, and delivering first-contact resolutions that strengthen customer satisfaction and brand reputation. I also bring hands-on experience from media and hospitality roles, including radio production and digital marketing support. This background keeps my communication versatile, collaborative, and user-focused, and I enjoy using digital tools to engage customers, coordinate events, and support teams to meet ambitious service goals.…Hi, I’m Frankline Ochieng, a dedicated customer service professional with over 5 years in customer relations, call centre operations, and communications. I excel at addressing client inquiries, resolving complaints, and ensuring a high standard of service delivery. I’m comfortable handling inbound and outbound calls, maintaining accurate CRM records, and delivering first-contact resolutions that strengthen customer satisfaction and brand reputation. I also bring hands-on experience from media and hospitality roles, including radio production and digital marketing support. This background keeps my communication versatile, collaborative, and user-focused, and I enjoy using digital tools to engage customers, coordinate events, and support teams to meet ambitious service goals.WWWW…