Hello! I'm Fredrick Ouma Ogot, a dedicated customer care specialist and independent travel consultant based in Nairobi, Kenya. I bring hands-on experience in managing client inquiries, bookings, and supportive remote work, with training from Ajira Digital Program and KMTC. I excel at multitasking, confidentiality, and building lasting client relationships across healthcare, travel, and administrative support. I enjoy learning new tools and delivering high-quality virtual assistance, and I’m always eager to take on new challenges.

Fredrick Ouma Ogot

Hello! I'm Fredrick Ouma Ogot, a dedicated customer care specialist and independent travel consultant based in Nairobi, Kenya. I bring hands-on experience in managing client inquiries, bookings, and supportive remote work, with training from Ajira Digital Program and KMTC. I excel at multitasking, confidentiality, and building lasting client relationships across healthcare, travel, and administrative support. I enjoy learning new tools and delivering high-quality virtual assistance, and I’m always eager to take on new challenges.

Available to hire

Hello! I’m Fredrick Ouma Ogot, a dedicated customer care specialist and independent travel consultant based in Nairobi, Kenya. I bring hands-on experience in managing client inquiries, bookings, and supportive remote work, with training from Ajira Digital Program and KMTC.

I excel at multitasking, confidentiality, and building lasting client relationships across healthcare, travel, and administrative support. I enjoy learning new tools and delivering high-quality virtual assistance, and I’m always eager to take on new challenges.

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Language

Work Experience

Independent Travel Consultant at Dreamport
October 1, 2025 - Present
Handling customer travel requests; Advising clients on travel options; Booking and processing reservations; Consulting and customer support; Building client relationships; Working with leads provided by the company; Continuous training and skill development; Working independently (self-managed)

Education

Customer Care Management at Unilever Kenya
January 1, 2009 - January 1, 2009
Transcription Skills at Ajira Digital Program
February 24, 2021 - February 26, 2021
Virtual Assistant Training at Ajira Digital Program
February 7, 2021 - February 8, 2021
Data Entry at Ajira Digital Program
February 14, 2021 - February 15, 2021

Qualifications

Transcription (Ajira Digital Program - Transcription Skills)
February 24, 2021 - February 26, 2021
Virtual Assistant (Ajira Digital Program - Virtual Assistant Training)
February 7, 2021 - February 8, 2021
Data Entry (Ajira Digital Program - Data Entry)
February 14, 2021 - February 15, 2021

Industry Experience

Healthcare, Travel & Hospitality, Professional Services, Consumer Goods, Education