Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a motivated and customer-focused professional with a solid background in business administration, customer relations, and IT proficiency. I thrive on solving problems, learning new systems quickly, and contributing to efficient and secure operations in a customer-centric environment. I bring proven administrative skills, a foundational understanding of IT principles, and a collaborative mindset. I am committed to delivering excellent technical support, adapting to new challenges, and helping teams achieve targets while maintaining high quality and service standards.…I am a motivated and customer-focused professional with a solid background in business administration, customer relations, and IT proficiency. I thrive on solving problems, learning new systems quickly, and contributing to efficient and secure operations in a customer-centric environment. I bring proven administrative skills, a foundational understanding of IT principles, and a collaborative mindset. I am committed to delivering excellent technical support, adapting to new challenges, and helping teams achieve targets while maintaining high quality and service standards.

Frederick Sam Inkoom

Project Manager, Organist, Brand Strategist





I am a motivated and customer-focused professional with a solid background in business administration, customer relations, and IT proficiency. I thrive on solving problems, learning new systems quickly, and contributing to efficient and secure operations in a customer-centric environment. I bring proven administrative skills, a foundational understanding of IT principles, and a collaborative mindset. I am committed to delivering excellent technical support, adapting to new challenges, and helping teams achieve targets while maintaining high quality and service standards.…I am a motivated and customer-focused professional with a solid background in business administration, customer relations, and IT proficiency. I thrive on solving problems, learning new systems quickly, and contributing to efficient and secure operations in a customer-centric environment. I bring proven administrative skills, a foundational understanding of IT principles, and a collaborative mindset. I am committed to delivering excellent technical support, adapting to new challenges, and helping teams achieve targets while maintaining high quality and service standards.

Available to hire

I am a motivated and customer-focused professional with a solid background in business administration, customer relations, and IT proficiency. I thrive on solving problems, learning new systems quickly, and contributing to efficient and secure operations in a customer-centric environment.

I bring proven administrative skills, a foundational understanding of IT principles, and a collaborative mindset. I am committed to delivering excellent technical support, adapting to new challenges, and helping teams achieve targets while maintaining high quality and service standards.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Client Advisory Role at Ubiquity Ghana

November 1, 2024 - October 28, 2025

Responsible for prompt problem resolution, accurate order taking and flow management, providing product information, processing payments in line with company guidelines, and monitoring client KPIs (e.g., AHT, order conversion, and average order value).

Customer Service Advisor at Concentrix + Webhelp

May 1, 2024 - October 28, 2025

Handle customer inquiries and complaints via instant messaging, email, or chat; stay updated on client policies and promotions; provide product information and recommendations; assist with orders, returns, exchanges, and delivery tracking.

National Service Personnel at Agricultural Development Bank

November 1, 2022 - October 28, 2025

Educate customers on bank products and services; assist with questions and concerns; process orders; support Teller & ATM operations; provide general branch assistance.

Associate Finance Officer at Godrej Ghana

May 1, 2021 - October 28, 2025

Assist in product promotion and sales; manage payment invoices; generate weekly and monthly sales reports; support budgeting and financial data analysis.

Intern at Agricultural Development Bank

June 1, 2020 - October 28, 2025

Support administrative tasks, day-to-day operations, data collection, and customer relations; provide general assistance to staff.