Available to hire
I am a passionate Graphic Designer and Web Developer committed to enhancing my skills and gaining further experience in the creative industry. With proficiency in Adobe design tools and a detail-oriented approach, I enjoy developing visually compelling and user-friendly designs. I am an adaptable and collaborative team player with strong communication skills, eager to contribute and grow in both freelance and professional roles.
Throughout my career, I have gained valuable experience in customer service, technical support, and editorial projects, enriching my problem-solving abilities and client-focused mindset. Currently pursuing advanced education in Graphic Design and Web Development, I am excited about applying my knowledge to deliver high-quality creative solutions and innovative web experiences.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Customer Service Representative at Quorum
November 30, 2023 - July 21, 2025Advised and assisted customers with repair appointments. Accurately researched availability to book successful repairs. Managed multiple operating systems to complete records efficiently.
Customer Service Representative at Quorum
November 30, 2023 - July 20, 2025Advised and assisted customers with repair appointments, accurately researched availability to book successful repairs, and managed multiple operating systems to complete records.
Customer Service Representative at Quorum
November 1, 2023 - August 20, 2025Advised and assisted customers with repair appointments, accurately researched availability to book successful repairs, and managed multiple operating systems to complete records efficiently.
Technical Support Advisor at Concentrix
September 30, 2022 - July 21, 2025Provided well researched troubleshooting advice to customers. Maintained friendly and compassionate assistance during calls. Determined fast and easy solutions while problem solving to ensure customer satisfaction.
Technical Support Advisor at Concentrix
September 30, 2022 - July 20, 2025Provided well researched troubleshooting advice to customers, maintained friendly and compassionate assistance during calls, and determined fast and easy solutions while problem solving.
Technical Support Advisor at Concentrix
September 1, 2022 - August 20, 2025Provided well-researched troubleshooting advice to customers while maintaining friendly and compassionate assistance during calls. Focused on fast and easy problem-solving solutions.
Audit & Activation Clerk at One Touch
August 31, 2022 - July 21, 2025Audited sales calls for quality and legal assurance. Assisted representatives with coaching and feedback. Comfortable reaching demanding daily targets to uphold company standards.
Audit & Activation Clerk at One Touch
August 31, 2022 - July 20, 2025Audited sales calls for quality and legal assurance, assisted representatives with coaching and feedback, and was comfortable reaching demanding daily targets.
Audit & Activation Clerk at One Touch
August 1, 2022 - August 20, 2025Audited sales calls for quality and legal assurance, assisted representatives with coaching and feedback, and consistently met demanding daily targets.
Special Project Co-Editor at Source Point Press
February 28, 2013 - July 21, 2025Initiated creative problem solving ideas to organize entries. Methodically scoured stories for spelling and grammar errors. Honored with the position of writing the Foreword for the project.
Special Project Co-Editor at Source Point Press
February 28, 2013 - July 20, 2025Initiated creative problem solving ideas to organize entries, methodically scoured stories for spelling and grammar errors, and was honored with the position of writing Foreword for the project.
Special Project Co-Editor at Source Point Press
February 1, 2013 - August 20, 2025Initiated creative problem solving ideas to organize entries, meticulously checked stories for spelling/grammar errors, and was honored by writing the Foreword for the project.
Communication's Officer at Communications
May 31, 2006 - July 21, 2025Authored articles for Straight Talk and Communication Update. Worked well with editor and managers. Initiated interviews and took photographs for various assignments.
Communication's Officer at Communications
May 31, 2006 - July 20, 2025Authored articles for Straight Talk and Communication Update, worked well with editor and managers, and initiated interviews and took photographs for various assignments.
Communication's Officer at Communications
May 1, 2006 - August 20, 2025Authored articles for Straight Talk and Communication Update, collaborated well with editors and managers, and conducted interviews and photography for various assignments.
Education
Diploma at Access Business College
January 1, 2024 - December 31, 2025Diploma at Algonquin College
January 1, 2021 - December 31, 2022Diploma at Loyalist College
January 1, 2004 - December 31, 2006Diploma at Access Business College
January 1, 2024 - December 31, 2025Diploma at Algonquin College
January 1, 2021 - December 31, 2022Diploma at Loyalist College
January 1, 2004 - December 31, 2006Diploma at Access Business College
January 1, 2024 - January 1, 2025Medical Transcription at Algonquin College
January 1, 2021 - January 1, 2022Diploma at Loyalist College
January 1, 2004 - January 1, 2006Qualifications
Graphic Design & Web Development - Diploma - Honour Roll
January 1, 2024 - December 31, 2025Medical Transcription - A+ grades, 70+ wpm typing speed attained
January 1, 2021 - December 31, 2022Photojournalism - Diploma
January 1, 2004 - December 31, 2006Graphic Design & Web Development-Diploma-Honour Roll
January 1, 2024 - December 31, 2025Medical Transcription-A+ grades, 70+ wpm typing speed attained
January 1, 2021 - December 31, 2022Photojournalism-Diploma
January 1, 2004 - December 31, 2006Industry Experience
Professional Services, Media & Entertainment, Software & Internet, Retail, Education, Consumer Goods
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
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