Crafted engaging videos from inception to completion, including color correction, music selection, and pacing. Oversaw coordination and direction of on-set filming activities to capture high-quality footage. Created static and video social posts, adapting visuals to each platform. Collaborated on brands including The Foschini Group (TFG), Toyota-Lexus and Budget Insurance.

Customer Service Agent at Amazon Germany

January 1, 2019 - October 17, 2025

Beta-tested the on-going chat support feature; contributed to Water Warriors Day Zero initiative to reduce water usage; created and edited hundreds of pre-written English templates for colleague-customer interactions; provided online support to English-speaking Amazon Germany customers via phone, chat, and email while maintaining strong performance statistics.

Digital Designer / Video Editor at Dentsu Creative SA

May 1, 2024 - October 17, 2025

Crafted engaging video and static content for client brands; led on-set filming coordination, planned and storyboarded shoots, and translated client briefs into deliverables. Produced social media posts tailored to platform specifications and collaborated with teams to ensure creative and strategic alignment for brands including The Foschini Group (TFG), Toyota-Lexus, and Budget Insurance.

Customer Service Agent at Amazon Germany

January 1, 2019 - October 17, 2025

Provided online support (phone, chat, and email) to English-speaking Amazon Germany customers. Created and revised hundreds of pre-written English templates to improve efficiency, while maintaining strong personal performance statistics.