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YOUR STORE DOESN’T NEED “JUST A VA.” It needs someone who can keep operations smooth, customers happy, and product listings clean without constant supervision. Hi, I’m Alda — an E-commerce Virtual Assistant with 4+ years of hands-on experience supporting fast-paced brands in the US, UK and Australia. I help store owners save time, reduce operational stress, and keep their backend organized so they can focus on scaling the business. Here’s what I can take off your plate: - Shopify product listing & store management - SKU organization, variants, collections & product uploads - SEO-friendly product titles & descriptions - AI-assisted copywriting & image optimization - Customer support (email/chat/order issues/refunds) - Ticket handling & escalation management - Inventory checks & product QA - Admin support & backend operations I’ve handled: • 200+ SKU catalogs • 50+ customer tickets daily • End-to-end Shopify operations • Marketplace/vendor portal management Tools I use daily: Shopify • BigCommerce • eBay • Zendesk • Tidio • Skio • SEMrush • Canva • ChatGPT • Google Workspace • Slack • Notion • Meta Business Suite • Rithum • Macy’s / Target Plus / JCPenney Vendor Portals Why clients like working with me: I don’t wait to be micromanaged. I communicate clearly, learn systems fast, spot issues early, and make sure tasks get done properly and on time. E-commerce moves fast — and I know how to keep up. If you’re looking for a reliable E-commerce VA who genuinely cares about your business and can help keep your operations running smoothly, send me a message. Let’s grow your store together.…YOUR STORE DOESN’T NEED “JUST A VA.” It needs someone who can keep operations smooth, customers happy, and product listings clean without constant supervision. Hi, I’m Alda — an E-commerce Virtual Assistant with 4+ years of hands-on experience supporting fast-paced brands in the US, UK and Australia. I help store owners save time, reduce operational stress, and keep their backend organized so they can focus on scaling the business. Here’s what I can take off your plate: - Shopify product listing & store management - SKU organization, variants, collections & product uploads - SEO-friendly product titles & descriptions - AI-assisted copywriting & image optimization - Customer support (email/chat/order issues/refunds) - Ticket handling & escalation management - Inventory checks & product QA - Admin support & backend operations I’ve handled: • 200+ SKU catalogs • 50+ customer tickets daily • End-to-end Shopify operations • Marketplace/vendor portal management Tools I use daily: Shopify • BigCommerce • eBay • Zendesk • Tidio • Skio • SEMrush • Canva • ChatGPT • Google Workspace • Slack • Notion • Meta Business Suite • Rithum • Macy’s / Target Plus / JCPenney Vendor Portals Why clients like working with me: I don’t wait to be micromanaged. I communicate clearly, learn systems fast, spot issues early, and make sure tasks get done properly and on time. E-commerce moves fast — and I know how to keep up. If you’re looking for a reliable E-commerce VA who genuinely cares about your business and can help keep your operations running smoothly, send me a message. Let’s grow your store together.

Gabrielli P. De Castro

Copywriter, Content Producer, Social Media Manager, +5

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YOUR STORE DOESN’T NEED “JUST A VA.” It needs someone who can keep operations smooth, customers happy, and product listings clean without constant supervision. Hi, I’m Alda — an E-commerce Virtual Assistant with 4+ years of hands-on experience supporting fast-paced brands in the US, UK and Australia. I help store owners save time, reduce operational stress, and keep their backend organized so they can focus on scaling the business. Here’s what I can take off your plate: - Shopify product listing & store management - SKU organization, variants, collections & product uploads - SEO-friendly product titles & descriptions - AI-assisted copywriting & image optimization - Customer support (email/chat/order issues/refunds) - Ticket handling & escalation management - Inventory checks & product QA - Admin support & backend operations I’ve handled: • 200+ SKU catalogs • 50+ customer tickets daily • End-to-end Shopify operations • Marketplace/vendor portal management Tools I use daily: Shopify • BigCommerce • eBay • Zendesk • Tidio • Skio • SEMrush • Canva • ChatGPT • Google Workspace • Slack • Notion • Meta Business Suite • Rithum • Macy’s / Target Plus / JCPenney Vendor Portals Why clients like working with me: I don’t wait to be micromanaged. I communicate clearly, learn systems fast, spot issues early, and make sure tasks get done properly and on time. E-commerce moves fast — and I know how to keep up. If you’re looking for a reliable E-commerce VA who genuinely cares about your business and can help keep your operations running smoothly, send me a message. Let’s grow your store together.…YOUR STORE DOESN’T NEED “JUST A VA.” It needs someone who can keep operations smooth, customers happy, and product listings clean without constant supervision. Hi, I’m Alda — an E-commerce Virtual Assistant with 4+ years of hands-on experience supporting fast-paced brands in the US, UK and Australia. I help store owners save time, reduce operational stress, and keep their backend organized so they can focus on scaling the business. Here’s what I can take off your plate: - Shopify product listing & store management - SKU organization, variants, collections & product uploads - SEO-friendly product titles & descriptions - AI-assisted copywriting & image optimization - Customer support (email/chat/order issues/refunds) - Ticket handling & escalation management - Inventory checks & product QA - Admin support & backend operations I’ve handled: • 200+ SKU catalogs • 50+ customer tickets daily • End-to-end Shopify operations • Marketplace/vendor portal management Tools I use daily: Shopify • BigCommerce • eBay • Zendesk • Tidio • Skio • SEMrush • Canva • ChatGPT • Google Workspace • Slack • Notion • Meta Business Suite • Rithum • Macy’s / Target Plus / JCPenney Vendor Portals Why clients like working with me: I don’t wait to be micromanaged. I communicate clearly, learn systems fast, spot issues early, and make sure tasks get done properly and on time. E-commerce moves fast — and I know how to keep up. If you’re looking for a reliable E-commerce VA who genuinely cares about your business and can help keep your operations running smoothly, send me a message. Let’s grow your store together.

Available to hire

Philippines

YOUR STORE DOESN’T NEED “JUST A VA.”

It needs someone who can keep operations smooth, customers happy, and product listings clean without constant supervision.

Hi, I’m Alda — an E-commerce Virtual Assistant with 4+ years of hands-on experience supporting fast-paced brands in the US, UK and Australia.

I help store owners save time, reduce operational stress, and keep their backend organized so they can focus on scaling the business.

Here’s what I can take off your plate:

Shopify product listing & store management
SKU organization, variants, collections & product uploads
SEO-friendly product titles & descriptions
AI-assisted copywriting & image optimization
Customer support (email/chat/order issues/refunds)
Ticket handling & escalation management
Inventory checks & product QA
Admin support & backend operations

I’ve handled:
• 200+ SKU catalogs
• 50+ customer tickets daily
• End-to-end Shopify operations
• Marketplace/vendor portal management

Tools I use daily:

Shopify • BigCommerce • eBay • Zendesk • Tidio • Skio • SEMrush • Canva • ChatGPT • Google Workspace • Slack • Notion • Meta Business Suite • Rithum • Macy’s / Target Plus / JCPenney Vendor Portals

Why clients like working with me:

I don’t wait to be micromanaged.
I communicate clearly, learn systems fast, spot issues early, and make sure tasks get done properly and on time.

E-commerce moves fast — and I know how to keep up.

If you’re looking for a reliable E-commerce VA who genuinely cares about your business and can help keep your operations running smoothly, send me a message.

Let’s grow your store together.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Product Lister

January 1, 2022 - January 1, 2024

Listed and maintained product catalog across multiple e-commerce platforms, ensuring 100% accuracy in pricing, descriptions, and images. Created compelling product copy adhering to brand voice, supporting customer engagement and driving online sales.

Corporate & Government Compliance Associate

January 1, 2020 - January 1, 2022

Monitored and updated memoranda of agreement; coordinated with the legal team to ensure contract accuracy and compliance. Managed hospital licensing and government permit renewals, ensuring zero lapses in regulatory compliance across all required documents. Served as Marketing Supervisor for New Business Development and executed marketing strategies for new business acquisition; monitored competitor activity to identify growth opportunities. Managed contracts and proposals for prospective clients, supporting a pipeline of new accounts across multiple industry segments.

Email & Social Media Support Specialist

January 1, 2020 - January 1, 2022

Managed 50+ daily customer inquiries across email, Facebook, and Instagram, maintaining brand-aligned responses and fast resolution times. Processed Shopify orders, including shipping edits, returns, refunds, invoice generation, and subscription cancellations via Skio. Reduced repeat customer complaints by identifying recurring issues and escalating patterns to the operations team for resolution.

Email & Social Media Support Specialist

January 1, 2014 - January 1, 2019

Managed 50+ daily customer inquiries across email, Facebook, and Instagram; maintained brand-aligned responses and fast resolution times. Processed Shopify orders including shipping edits, returns, refunds, and invoicing; reduced recurring customer issues by identifying root causes and escalating to operations.

Corporate & Government Compliance Associate at Sacred Heart Hospital of Malolos Health Maintenance, Inc.

January 1, 2014 - December 31, 2019

Monitored and updated Memoranda of Agreement, coordinated with the legal team to ensure contract accuracy and compliance. Managed hospital licensing and government permit renewals, ensuring zero lapses in regulatory compliance across all required documents. Marketing Supervisor for New Business Development and executed marketing strategies for new business acquisition, monitoring competitor activity to identify growth opportunities. Managed contracts and proposals for prospective clients, supporting a pipeline of new accounts across multiple industry segments.