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I am a bilingual virtual assistant and customer service professional with extensive experience in various domains, including call center operations and medical interpretation. I pride myself on my proactive approach to problem-solving and my attention to detail, which have helped me excel in fast-paced environments. My goal is to provide exemplary support to clients and contribute positively to their success. In my career, I have faced diverse challenges, from managing customer inquiries to assisting healthcare providers with sensitive communications. I thrive in roles that allow me to leverage my organizational and communication skills, and I am always eager to learn and adapt to new situations. Whether working independently or as part of a team, I strive to make a meaningful impact in everything I do.…I am a bilingual virtual assistant and customer service professional with extensive experience in various domains, including call center operations and medical interpretation. I pride myself on my proactive approach to problem-solving and my attention to detail, which have helped me excel in fast-paced environments. My goal is to provide exemplary support to clients and contribute positively to their success. In my career, I have faced diverse challenges, from managing customer inquiries to assisting healthcare providers with sensitive communications. I thrive in roles that allow me to leverage my organizational and communication skills, and I am always eager to learn and adapt to new situations. Whether working independently or as part of a team, I strive to make a meaningful impact in everything I do.

Gabriela Rebeca Cano Solís

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I am a bilingual virtual assistant and customer service professional with extensive experience in various domains, including call center operations and medical interpretation. I pride myself on my proactive approach to problem-solving and my attention to detail, which have helped me excel in fast-paced environments. My goal is to provide exemplary support to clients and contribute positively to their success. In my career, I have faced diverse challenges, from managing customer inquiries to assisting healthcare providers with sensitive communications. I thrive in roles that allow me to leverage my organizational and communication skills, and I am always eager to learn and adapt to new situations. Whether working independently or as part of a team, I strive to make a meaningful impact in everything I do.…I am a bilingual virtual assistant and customer service professional with extensive experience in various domains, including call center operations and medical interpretation. I pride myself on my proactive approach to problem-solving and my attention to detail, which have helped me excel in fast-paced environments. My goal is to provide exemplary support to clients and contribute positively to their success. In my career, I have faced diverse challenges, from managing customer inquiries to assisting healthcare providers with sensitive communications. I thrive in roles that allow me to leverage my organizational and communication skills, and I am always eager to learn and adapt to new situations. Whether working independently or as part of a team, I strive to make a meaningful impact in everything I do.

Available to hire

I am a bilingual virtual assistant and customer service professional with extensive experience in various domains, including call center operations and medical interpretation. I pride myself on my proactive approach to problem-solving and my attention to detail, which have helped me excel in fast-paced environments. My goal is to provide exemplary support to clients and contribute positively to their success.

In my career, I have faced diverse challenges, from managing customer inquiries to assisting healthcare providers with sensitive communications. I thrive in roles that allow me to leverage my organizational and communication skills, and I am always eager to learn and adapt to new situations. Whether working independently or as part of a team, I strive to make a meaningful impact in everything I do.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Medical Interpreter (English–Spanish) at Teleperformance – Language Line Solutions

January 1, 2025 - Present

Provide over-the-phone medical interpretation between healthcare providers and Spanish-speaking patients, ensuring accurate, confidential, and culturally appropriate communication while maintaining professionalism in high-pressure situations.

Call Agent – Fraud Department at ACT Guatemala / Citizens Bank

July 1, 2024 - December 31, 2024

Assisted customers with fraud verification and account security, reviewed transactions and card activity to detect unauthorized use while maintaining strict confidentiality and compliance with banking regulations.

Coaching Specialist / Floor Support at 24/7 Intouch – Square Account

June 1, 2021 - July 31, 2024

Provided real-time support and coaching to customer service agents, conducted training sessions for new hires, and prepared performance reports and improvement plans.

Purchasing Executive & Warehouse Stock Manager at Hansae Pínula S.A.

November 1, 2018 - June 30, 2021

Managed supplier payments and purchasing, controlled inventory, prepared merchandise for export, and coordinated spare parts and operational supplies procurement.

Administrative Assistant at Hansae Pínula S.A.

June 1, 2015 - November 1, 2018

Managed executive agendas, travel arrangements, and meetings while coordinating with suppliers and preparing production reports.

English Teacher at Liceo Mixto Pinulteco School

January 1, 2014 - June 30, 2015

Taught English from primary to high school levels, coordinated cultural and recreational events, and managed supplier relations and public relations activities.