Gaëlle Faye

- Directed operations of corporate-owned restaurants generating between $6M and $14M annually. - Managed and developed 700+ employees, driving culture, engagement, and retention. - Executed operational strategies in 14 unique markets to ensure consistent excellent food quality and hospitality. - Analyzed sales trends, labor demand, and inventory usage to optimize scheduling and stock levels, reducing waste and improving unit profitability. - Designed and launched growth initiatives that increased local sales.

- Drove successful openings for Chick-fil-A restaurants across Canada and the U.S., managing operations from construction to 4 weeks post-opening. - Recruited and led 150+ trainers for restaurant grand openings. - Partnered with franchise Operators to implement brand standards and operational systems for sustainable results. - Managed grand opening budgets ranging from USD $285,000 to $325,000. - Adapted training strategies to diverse communities and workforces. - Leveraged advanced analytics to support budgeting, forecasting, and financial analysis, enabling data-driven planning for high-volume openings.

- Supported the Vice-President Academic and Provost on anti-racism and inclusion initiatives. - Led all communications and managed high-priority projects for the anti-racism portfolio. - Advised senior leaders on strategic priorities and represented the Special Advisor on various high administrative committees. - Coordinated across faculties, services, and external partners.