Available to hire
I am a dedicated KYC & Onboarding Specialist with over three years of experience in the fintech sector. My passion lies in providing exceptional customer experiences and ensuring compliance with regulatory standards. I thrive in fast-paced environments and enjoy solving complex challenges to optimize client onboarding processes. My goal is to contribute my skills towards enhancing customer satisfaction and operational efficiency.
Work Experience
Onboarding & Customer Experience Specialist at Foundever
July 1, 2025 - July 1, 2025Led seamless onboarding of new clients, ensuring timely activation, documentation accuracy, and compliance with internal and external standards. Improved onboarding efficiency by reducing setup time by 25% through workflow automation and better coordination. Collaborated with compliance and payroll teams to align documentation and verification requirements.
Customer Support Analyst II at Sitel Group
February 1, 2024 - February 1, 2024Provided omnichannel customer support, handling high-volume inquiries while ensuring accuracy and empathy in every interaction. Managed tickets via Zendesk and ServiceNow, ensuring proper case documentation and timely resolution.
Junior KYC Analyst at Stock Market College, SA
October 1, 2022 - October 1, 2022Verified and reviewed new customer accounts to ensure full compliance with KYC and AML regulations. Conducted identity verification and background checks to reduce onboarding delays and monitor customer behavior for unusual activity.
Education
Bachelor's in Business Administration at University of Opole (Online)
February 1, 2024 - July 1, 2027Qualifications
Industry Experience
Financial Services, Professional Services
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