Available to hire
Motivated and adaptable professional with hands-on experience in customer service, communication, and operations support.
Skilled in handling live chats, ensuring high service quality, and maintaining excellent customer relationships. Known for a positive attitude, teamwork, and eagerness to learn and grow in dynamic work environments.
Language
English
Advanced
Nepali
Fluent
Hindi
Intermediate
Work Experience
Junior Executive at Pathao Pvt. Ltd.
October 28, 2025 - October 28, 2025Developed individual and team KPIs to enhance both team performance and personal growth. Hired, trained, and coached Customer Service Representatives, Assistants, Junior Executives, and Senior Assistant staff. Resolved escalated customer complaints efficiently, ensuring high service quality. Created and implemented call center scripts and daily issue reports by analyzing calls. Facilitated inter-department communication to streamline operations. Managed CSR rosters and acted as the point of contact during the absence of the Senior Executive. Contributed to training structures covering product knowledge, soft skills, and personal growth programs.
Intern - Customer Service Representative at Daraz Nepal
November 24, 2021 - November 24, 2021Completed a one-month internship in the CSR department. Gained practical experience handling live chats and customer inquiries. Learned about service quality, communication standards, and self-confidence. Collaborated with experienced mentors to understand customer engagement and operational excellence.
Education
Bachelor’s in Business Studies (BBS) at Tribhuvan University, Nepal
January 11, 2030 - January 1, 2023Qualifications
Industry Experience
Media & Entertainment, Professional Services
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