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I am a highly organized and proactive Administrative Professional with extensive experience across office administration, customer service, business operations, and stakeholder support. I excel at managing competing priorities in fast-paced environments and pride myself on attention to detail and problem solving. I help improve processes, strengthen communication, and deliver high-quality administrative support that boosts team productivity and customer satisfaction.…I am a highly organized and proactive Administrative Professional with extensive experience across office administration, customer service, business operations, and stakeholder support. I excel at managing competing priorities in fast-paced environments and pride myself on attention to detail and problem solving. I help improve processes, strengthen communication, and deliver high-quality administrative support that boosts team productivity and customer satisfaction.

Gary Palfreyman

Data Analyst, Assistant Editor, Audio Mixer, +1

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I am a highly organized and proactive Administrative Professional with extensive experience across office administration, customer service, business operations, and stakeholder support. I excel at managing competing priorities in fast-paced environments and pride myself on attention to detail and problem solving. I help improve processes, strengthen communication, and deliver high-quality administrative support that boosts team productivity and customer satisfaction.…I am a highly organized and proactive Administrative Professional with extensive experience across office administration, customer service, business operations, and stakeholder support. I excel at managing competing priorities in fast-paced environments and pride myself on attention to detail and problem solving. I help improve processes, strengthen communication, and deliver high-quality administrative support that boosts team productivity and customer satisfaction.

Available to hire

I am a highly organized and proactive Administrative Professional with extensive experience across office administration, customer service, business operations, and stakeholder support. I excel at managing competing priorities in fast-paced environments and pride myself on attention to detail and problem solving.

I help improve processes, strengthen communication, and deliver high-quality administrative support that boosts team productivity and customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Work Experience

Administration Assistant at QLD Stone

May 1, 2023 - September 1, 2023

Streamlined office processes by implementing improved organizational systems and time-management practices. Enhanced internal communication by developing clear documentation and updating office policies. Reduced workload for supervisors through effective calendar management and meeting coordination. Established a centralized filing system for digital and physical records, increasing productivity. Supported financial accuracy by expediting invoice processing and expense tracking. Delivered high-quality customer service via timely responses to phone, email, and in-person inquiries. Maintained confidentiality and safeguarded sensitive information through meticulous record-keeping.

Business Development Manager at National Rental Inspections

July 1, 2022 - August 1, 2023

Expanded client base by identifying new business opportunities and building strong relationships with key stakeholders. Developed and executed strategic growth plans to increase market share and profitability. Led cross-functional teams to deliver complex projects on time and to client expectations. Conducted market research to identify trends and expansion opportunities. Improved operational efficiency by identifying and resolving process gaps. Generated new business through targeted marketing initiatives and strategic outreach.

Business Owner at MNC Bookkeeping Services

October 1, 2010 - March 1, 2021

Increased customer satisfaction by implementing streamlined processes and service improvements. Boosted profitability by reducing overheads and negotiating favourable supplier contracts. Expanded market presence through targeted marketing and strategic partnerships. Recruited, trained, and managed a high-performing team to support business growth. Built strong client relationships through clear communication and personalised service. Oversaw financial operations including budgeting, forecasting, and reporting. Delivered results under tight deadlines through effective prioritisation and delegation. Consulted with clients to assess needs and recommend tailored solutions.

Postal Transport Officer at Australia Post

April 1, 1995 - April 1, 2006

Reduced maintenance costs through regular vehicle inspections and preventative maintenance. Ensured timely deliveries through effective route planning and resource allocation. Collaborated with internal teams to optimise logistics and service levels. Maintained compliance with safety regulations and industry standards. Built strong client relationships by consistently delivering reliable, high-quality service. Identified operational risks and implemented mitigation strategies to prevent disruptions. Safely loaded and secured deliveries up to 2000 pounds. Completed on-time deliveries by selecting the most efficient routes.