Available to hire
Hi, I’m Gavin Fernandes. I’m a sales and customer experience professional with hands-on experience in B2B consultative selling, outbound prospecting, and digital marketing solutions in a SaaS-driven environment. I have a proven track record of generating pipeline, managing CRM systems like Salesforce, and exceeding KPIs while delivering excellent customer experiences across EMEA markets.
I’m seeking a Sales Development role to drive new business growth in a fast-paced tech company. I bring a collaborative mindset, a data-driven approach to campaigns, and a passion for turning insights into actionable growth strategies.
Skills
Experience Level
Expert
Work Experience
Sales & Marketing Consultant at Teleperformance (META Project)
March 1, 2025 - PresentSupport B2B clients by identifying growth and upsell opportunities aligned with business goals. Advise advertisers on campaign optimization to improve performance and ROI. Manage multiple accounts while meeting KPIs and quality metrics. Analyze market, audience, and performance data to deliver tailored recommendations. Use CRM tools to track client interactions and outcomes.
Social Media Marketing Assistant at Vilasa Ahuta
September 1, 2021 - January 1, 2025Managed and scheduled social media content across Instagram and Facebook. Ensured brand consistency and monitored engagement and page activity. Coordinated photoshoots with photographers, managers, and on-ground teams. Supported marketing campaigns to increase brand visibility and assisted with onboarding and training of new team members.
Sales Assistant at CHIM Boutique
November 1, 2020 - May 1, 2021Delivered customer-focused sales support and product guidance. Assisted with inventory management and store operations. Supported promotions and visual merchandising. Maintained high standards of customer service.
Front Desk and Service at Turtle Hill Resort
October 1, 2019 - April 1, 2020Provided exceptional customer service to guests, handling inquiries and bookings. Managed front desk operations, contributing to seamless resort functioning.
Marketing and Training Associate at Body Speaks Better
March 1, 2018 - December 1, 2018Supported marketing and training initiatives; assisted with campaign materials, training sessions, and market research.
Customer Service Officer at IndiGo Airlines
May 1, 2017 - December 1, 2017Handled customer inquiries, ticketing support, and complaints resolution; contributed to smooth travel experience for passengers.
Market Research Intern at Body speaks better
November 1, 2016 - November 30, 2016Conducted market research, data gathering and analysis to inform marketing strategies.
Marketing and Fundraising Intern at Goa Chitra Museum
April 1, 2016 - May 1, 2016Assisted with marketing campaigns and fundraising strategies; supported events and donor outreach.
Junior Travel Executive at Pyramid Travels
April 1, 2015 - June 1, 2015Gained exposure to travel operations, tour planning and customer interactions; supported travel arrangements and itineraries.
Education
12th | Commerce at Guardian angel higher secondary school
January 1, 2013 - January 1, 2013Qualifications
150 Hours Advanced TEFL Course
April 1, 2023 - April 1, 2023Bachelor Of Business Administration In Travel And Tourism
January 1, 2014 - January 1, 2017Diploma in fashion designing
January 1, 2013 - May 1, 201410th | Miracles High School- Sanguem Goa
January 1, 2011 - January 1, 2011150 Hours Advanced TEFL Course
April 1, 2023 - April 1, 2023Industry Experience
Travel & Hospitality, Retail, Professional Services, Software & Internet, Education
Skills
Experience Level
Expert
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