I am a customer service and operations professional with more than four years of experience delivering service excellence across financial services, sales support, pricing operations, and high-volume customer care environments. I have supported credit card customers, managed complex escalations, handled pricing and data validation tasks, and worked closely with cross-functional teams to resolve issues accurately and efficiently. I enjoy building positive client relationships, meeting strict deadlines, and finding practical solutions to challenging service situations. With a background in business management and marketing, I bring strong communication, leadership, problem-solving, compliance, and customer-focused skills to every role, and I am always motivated to exceed performance and customer satisfaction targets.

Geizel Noela Fernandes

I am a customer service and operations professional with more than four years of experience delivering service excellence across financial services, sales support, pricing operations, and high-volume customer care environments. I have supported credit card customers, managed complex escalations, handled pricing and data validation tasks, and worked closely with cross-functional teams to resolve issues accurately and efficiently. I enjoy building positive client relationships, meeting strict deadlines, and finding practical solutions to challenging service situations. With a background in business management and marketing, I bring strong communication, leadership, problem-solving, compliance, and customer-focused skills to every role, and I am always motivated to exceed performance and customer satisfaction targets.

Available to hire

I am a customer service and operations professional with more than four years of experience delivering service excellence across financial services, sales support, pricing operations, and high-volume customer care environments. I have supported credit card customers, managed complex escalations, handled pricing and data validation tasks, and worked closely with cross-functional teams to resolve issues accurately and efficiently.

I enjoy building positive client relationships, meeting strict deadlines, and finding practical solutions to challenging service situations. With a background in business management and marketing, I bring strong communication, leadership, problem-solving, compliance, and customer-focused skills to every role, and I am always motivated to exceed performance and customer satisfaction targets.

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Language

English
Fluent

Work Experience

Customer Service executive at JP MORGAN CHASE
August 12, 2025 - August 17, 2026
Handled customer accounts and managed cross function communication in credit cards and customer satisfaction
Credit Card Customer Service Specialist at JPMC
August 1, 2025 - August 1, 2026
Resolved complex credit card inquiries, account discrepancies, and high-priority service requests through phone and digital channels. Maintained strict compliance standards and fast turnaround times while accurately documenting cases in a high-volume environment.
Customer Service / Sales Executive at Accenture Solutions Pvt Ltd
March 1, 2024 - June 1, 2025
Managed high-priority client interactions and complex inquiries to support sales performance and customer retention. Collaborated with cross-functional teams to streamline operational workflows and consistently exceed monthly performance targets.
Pricing Support Associate at CEX Webuy Entertainment Pvt Ltd
May 1, 2023 - October 1, 2023
Performed data validation and pricing analysis for retail assets to maintain database and inventory accuracy. Managed rapid pricing updates under tight deadlines, eliminating discrepancies and minimizing margin errors.
Customer Service Executive at Teleperformance (JPMC Process)
May 1, 2022 - December 1, 2022
Managed banking and financial escalations through CRM portals while maintaining strong customer satisfaction ratings. Navigated high-volume queues and followed financial process guidelines and quality standards.
Senior Customer Service Executive at Convergys India Services Pvt Ltd
August 1, 2021 - February 1, 2022
Mentored junior team members on operational metrics, service workflows, and resolution protocols. Served as the primary escalation point for complex Tier 1 client issues, helping improve overall team service quality.
Customer Service Executive at Teleperformance Pvt Ltd
January 1, 2021 - June 1, 2021
Handled inbound customer inquiries and provided prompt product support and troubleshooting in a fast-paced service environment.

Education

Batchelor of Management Studies at Thakur College of Science & Commerce
January 1, 2017 - September 2, 2020
Specialized in Marketing
Bachelor of Business Management, Specialization in Marketing at Thakur College of Science & Commerce
January 11, 2030 - January 1, 2020

Qualifications

Junior College
January 11, 2030 - January 1, 2017
High School
January 11, 2030 - January 1, 2015

Industry Experience

Telecommunications, Financial Services, Professional Services, Retail