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I am Gemma Patolot, an Executive Assistant with extensive experience in CRM, lead management, and customer service. I excel at coordinating teams, streamlining processes, and maintaining clear communication to ensure smooth operations. Over the years, I have built a versatile background that includes inside sales, travel planning, and social media management, consistently delivering high client satisfaction and driving growth.…I am Gemma Patolot, an Executive Assistant with extensive experience in CRM, lead management, and customer service. I excel at coordinating teams, streamlining processes, and maintaining clear communication to ensure smooth operations. Over the years, I have built a versatile background that includes inside sales, travel planning, and social media management, consistently delivering high client satisfaction and driving growth.

Gemma Patolot

Social Media Manager, Content Creator, Digital Marketer, +1

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I am Gemma Patolot, an Executive Assistant with extensive experience in CRM, lead management, and customer service. I excel at coordinating teams, streamlining processes, and maintaining clear communication to ensure smooth operations. Over the years, I have built a versatile background that includes inside sales, travel planning, and social media management, consistently delivering high client satisfaction and driving growth.…I am Gemma Patolot, an Executive Assistant with extensive experience in CRM, lead management, and customer service. I excel at coordinating teams, streamlining processes, and maintaining clear communication to ensure smooth operations. Over the years, I have built a versatile background that includes inside sales, travel planning, and social media management, consistently delivering high client satisfaction and driving growth.

Available to hire

I am Gemma Patolot, an Executive Assistant with extensive experience in CRM, lead management, and customer service. I excel at coordinating teams, streamlining processes, and maintaining clear communication to ensure smooth operations.

Over the years, I have built a versatile background that includes inside sales, travel planning, and social media management, consistently delivering high client satisfaction and driving growth.

Skills

CRM

Google Ads

Experience Level

CRM

Intermediate

Work Experience

Inside Sales Agent at Intrinsically Safe Store

June 1, 2023 - July 31, 2024

Generated and nurtured leads through targeted cold calling and follow-ups, achieving consistent appointment-setting targets. Used CRM tools to track prospects and manage the sales pipeline, ensuring efficient workflow and communication. Collaborated with the sales team to refine lead qualification strategies, boosting conversion rates. Provided exceptional customer service by addressing inquiries and resolving issues promptly, contributing to a 20% increase in customer satisfaction. Analyzed sales data to identify trends and opportunities for improvement, leading to the development of new strategies that enhanced overall sales performance.

Travel Consultant at IGT Solutions

July 1, 2021 - June 30, 2023

Customized travel itineraries to meet clients' preferences, budgets, and schedules, ensuring exceptional customer satisfaction and loyalty. Expert in GDS platforms (Sabre, Amadeus, Farelogix) for booking flights, accommodations, and other travel services, reducing booking errors and increasing efficiency. Built strong client relationships through personalized service and timely follow-ups to drive repeat business and referrals.

Social Media Manager at Stir It Up Food Haus

August 1, 2014 - April 30, 2020

Developed and executed comprehensive social media marketing strategies to build brand awareness and drive customer engagement, increasing organic reach and followers. Managed Facebook Ads campaigns with targeted content and budget optimization, resulting in improved lead generation and conversion rates. Oversaw team operations including hiring, management, and training for social media and marketing tasks.