Scale stress-free — I manage the admin, tech, and client coordination so you can focus on growth. Your project manager on the side, supported by a trusted network of high-quality virtual assistants across multiple niches.…

John Michael Daitol

Scale stress-free — I manage the admin, tech, and client coordination so you can focus on growth. Your project manager on the side, supported by a trusted network of high-quality virtual assistants across multiple niches.…

Available to hire

Scale stress-free — I manage the admin, tech, and client coordination so you can focus on growth. Your project manager on the side, supported by a trusted network of high-quality virtual assistants across multiple niches.

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Skills

Experience Level

Language

English
Fluent
Tagalog
Fluent

Work Experience

Remote Team Leader at VXI Global Solutions
January 1, 2023 - January 1, 2025
Led a team of agents in a remote contact center, ensuring performance targets in customer service, technical support, and sales. Provided coaching, monitored KPIs, escalations, and ensured smooth daily operations while aligning team efforts with company goals.
Hybrid Customer Service Representative / Technical / Sales / Billing at Sutherland Global Services
January 1, 2021 - January 1, 2023
Hybrid Customer Service Representative handling a mix of customer support, technical assistance, sales, and billing inquiries. Provided product/service guidance, processed payments, troubleshooting, and identified upsell opportunities; delivered high-quality customer experience across multiple channels.
Executive Assistant at Davao City Skills
January 1, 2017 - January 1, 2021
Executive Assistant supporting executives with calendar management, emails, data entry, admin support, social media management, project management, sales & lead generation, CRM & workflow automation.
Remote Team Leader at VXI Global Philippines
January 1, 2023 - January 1, 2025
Led a team of agents in the telecommunications sector, ensuring performance targets across customer service, technical support, and sales. Provided coaching, monitored KPIs, handled escalations, and ensured smooth daily operations while aligning team efforts with company goals.
Hybrid Customer Service Representative at Southernland Global Services
January 1, 2021 - January 1, 2023
Handled a mix of customer support, technical assistance, sales, and billing inquiries. Resolved customer issues, provided product/service guidance, processed payments, troubleshooted technical concerns, and identified upsell or cross-sell opportunities— all while delivering a high-quality customer experience across multiple channels.
Executive Assistant / Customer Service at Davao City Skills
January 1, 2017 - January 1, 2021
Executive Assistant to management; Customer Service; Email/Calendar Management; Data Entry & Admin Support; Social Media Management; Project Management; Sales & Lead Generation; Technical Support; Billing & Invoicing; CRM & Workflow Automation.

Education

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Qualifications

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Industry Experience

Professional Services, Telecommunications, Other, Media & Entertainment

Skills

Experience Level