Hi, I'm George Komborozos, a customer service professional with extensive experience in supporting financial services and technical support roles. I’ve also transitioned into quality assurance testing for video games and have honed my skills in bug documentation and localization testing. I enjoy working in dynamic environments where attention to detail and clear communication are key. In addition to technical roles, I've been a freelance video editor and content creator, producing videos and managing YouTube channels. My background includes solid technical proficiency, excellent soft skills like patience and empathy, and a passion for continuous learning and adapting to new challenges.…

George Komborozos

Hi, I'm George Komborozos, a customer service professional with extensive experience in supporting financial services and technical support roles. I’ve also transitioned into quality assurance testing for video games and have honed my skills in bug documentation and localization testing. I enjoy working in dynamic environments where attention to detail and clear communication are key. In addition to technical roles, I've been a freelance video editor and content creator, producing videos and managing YouTube channels. My background includes solid technical proficiency, excellent soft skills like patience and empathy, and a passion for continuous learning and adapting to new challenges.…

Available to hire

Hi, I’m George Komborozos, a customer service professional with extensive experience in supporting financial services and technical support roles. I’ve also transitioned into quality assurance testing for video games and have honed my skills in bug documentation and localization testing. I enjoy working in dynamic environments where attention to detail and clear communication are key.

In addition to technical roles, I’ve been a freelance video editor and content creator, producing videos and managing YouTube channels. My background includes solid technical proficiency, excellent soft skills like patience and empathy, and a passion for continuous learning and adapting to new challenges.

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Language

English
Advanced
French
Intermediate
Greek, Modern
Intermediate
Arabic
Beginner

Work Experience

Customer Service Agent at GLOBALSTEP
August 31, 2024 - August 4, 2025
Assisted customers of UNI Financial Corporation portfolio with bill payments, funds transfers, replacement debit cards, and reporting stolen cards. Demonstrated attention to detail, patience, empathy, and clear communication.
Customer Service Agent at GLOBALSTEP
August 31, 2024 - August 4, 2025
Assisted customers in paying their bills, transferring funds between accounts, sending replacement debit cards, and reporting stolen cards. Demonstrated strong soft skills such as attention to detail, patience, empathy, and clear communication.
Functionality Quality Assurance tester for video games at SIDE (Formerly PTW - Pole to Win)
March 1, 2024 - Present
Documented bugs, inspected client regression lists, completed progressions, adapted to different bug-documenting software, and ensured conformity in localization QA by adjusting UK to US vernacular and documenting textual discrepancies.
Functionality Quality Assurance tester at SIDE (Formerly PTW - Pole to Win)
March 1, 2024 - Present
Performed bug documentation, inspected client regression lists, and completed progression tasks. Adapted to various bug documenting software. Conducted localization QA testing to conform UK to US vernacular and reported textual discrepancies.
Freelance Video Editor and Content Creator at Freelance
December 31, 2023 - August 4, 2025
Chief video editor and content creator for YouTube channels Gyro Masala and Backup Brigade. Responsibilities included game progression recording, video editing, and user interface design using OBS and Adobe Suite software. Developed organization, patience, and nomenclature standardization skills.
Freelance Video Editor and Writer at Freelance
December 31, 2023 - August 4, 2025
Served as chief video editor and content creator for YouTube channels, handling game progression recording, video editing, and user interface design. Utilized software such as OBS and Adobe Suite while applying organizational skills and proper nomenclature.
Customer Service Agent at CAPITAL ONE
December 31, 2021 - August 4, 2025
Assisted Costco portfolio customers with bill payments, data relay, technical and web support, replacement debit cards, and stolen card reporting. Emphasized active listening, understanding customer personalities, and policy explanation.
Customer Service Agent at CAPITAL ONE
December 31, 2021 - August 4, 2025
Provided customer support including bill payments, data relay, technical and web support, replacement debit cards, and stolen card reports. Developed soft skills such as active listening, understanding customer personalities, and policy explanation.
Teleconference Coordinator, Q&A operator, Reservations Agent at LEVEL 3 COMMUNICATIONS
December 31, 2018 - August 4, 2025
Moderated teleconferences and Q&A sessions, mentored new employees, provided web support and data relay using software such as Webex, Livemeeting, and Webmeeting. Maintained calmness under stress and analyzed technical issues.
Teleconference Coordinator, Q&A operator, Reservations Agent at LEVEL 3 COMMUNICATIONS
December 31, 2018 - August 4, 2025
Moderated teleconferences and Q&A sessions, mentored new employees, provided web support and data relay services. Skilled in using Webex, Livemeeting, and Webmeeting. Maintained calm under stress and analyzed causes of technical issues.

Education

B.A at Concordia University
January 1, 2004 - December 31, 2004
B.A at Concordia University
January 1, 2004 - December 31, 2004

Qualifications

ACS IN 3D MODELLING
January 1, 2023 - December 31, 2023
Certificate for Narrative Design for Video Games
January 1, 2025 - December 31, 2025
ACS in 3D Modelling
January 1, 2023 - December 31, 2023
Certificate for Narrative Design for Video Games
January 1, 2025 - December 31, 2025

Industry Experience

Gaming, Financial Services, Media & Entertainment, Telecommunications, Software & Internet, Professional Services