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I am an enthusiastic, well-organized, self-motivated and reliable individual. I am passionate about working with English- and German-speaking clients, and this is where I feel my skills and talent are best put into practice. Having worked in a bustling customer-based environment (mostly in the e-commerce and software spaces) for more than 10 years, I have developed the ability to work autonomously whilst managing my time and workload efficiently under pressure.…I am an enthusiastic, well-organized, self-motivated and reliable individual. I am passionate about working with English- and German-speaking clients, and this is where I feel my skills and talent are best put into practice. Having worked in a bustling customer-based environment (mostly in the e-commerce and software spaces) for more than 10 years, I have developed the ability to work autonomously whilst managing my time and workload efficiently under pressure.

Marina Milovanov

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I am an enthusiastic, well-organized, self-motivated and reliable individual. I am passionate about working with English- and German-speaking clients, and this is where I feel my skills and talent are best put into practice. Having worked in a bustling customer-based environment (mostly in the e-commerce and software spaces) for more than 10 years, I have developed the ability to work autonomously whilst managing my time and workload efficiently under pressure.…I am an enthusiastic, well-organized, self-motivated and reliable individual. I am passionate about working with English- and German-speaking clients, and this is where I feel my skills and talent are best put into practice. Having worked in a bustling customer-based environment (mostly in the e-commerce and software spaces) for more than 10 years, I have developed the ability to work autonomously whilst managing my time and workload efficiently under pressure.

Available to hire

I am an enthusiastic, well-organized, self-motivated and reliable individual. I am passionate about working with English- and German-speaking clients, and this is where I feel my skills and talent are best put into practice.

Having worked in a bustling customer-based environment (mostly in the e-commerce and software spaces) for more than 10 years, I have developed the ability to work autonomously whilst managing my time and workload efficiently under pressure.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Serbian

Fluent

German

Advanced

English

Advanced

Italian

Beginner

Work Experience

Account Manager / Product Owner at SwissPIM AG

April 1, 2025 - Present

Agile management of web development projects for B2B clients (Switzerland). Transforming business requirements into user stories for design and development teams. Close collaboration with UX/UI designers and developers to deliver intuitive, user-centered web applications. Prioritizing the product backlog according to project and company goals. Communication and project management across multiple parallel client projects. Quality management through customer feedback and iterative improvements.

SaaS Account Manager / Customer Success Manager at MotionCloud GmbH

February 1, 2021 - Present

Identification, planning and implementation of digital solutions (core system, apps, AI, OCR, online forms...). Implementation planning of client requirements and change requests. Tracking and documenting progress and communicating project status updates to clients. Supervision of testing processes as well as evaluation of usage analytics for optimization. Onboarding and training of new clients/accounts/licenses (on-site & remote). Support and consulting for existing clients. Analysis of client data to identify cross-selling and upselling opportunities. Technical support, troubleshooting, and escalation management. Close collaboration with sales, development, QA, and design teams.

Freelance Translator at MotionsCloud GmbH

January 1, 2021 - September 24, 2025

English to German translation and localization of the software (apps, features, scripts, auto-texts, websites...)

Interpreter for German Language at BGD Mont

January 1, 2021 - September 24, 2025

Translation of legal documents, reports from construction sites, contracts and invoices (Serbian-German and vice versa). Communication with business partners from Germany. Interpreting during visits to partner companies.

Team & Sales Manager at Mia Media

March 1, 2017 - September 24, 2025

Team and sales management for the E-commerce market in German-speaking countries. Action planning for sales promotions. Prioritizing workload and delegating tasks to employees. Creating offers for online sales. Compiling goods statistics on online sales platforms and top-sellers. Communication with business partners, suppliers and customers from German-speaking countries. Interpreting at meetings and negotiating with partners and suppliers. Recruitment, training and supervision of new staff.

Customer Service Consultant at Amazon.de / SiteL

February 1, 2015 - September 24, 2025

Customer support and consulting to German clients via telephone & email.

German Instructor at St. Nicholas Language School

October 1, 2012 - September 24, 2025

Teaching German language to adults and children. Team management of German instructors.