Available to hire
Hi, I’m Gian Carlos José Cruces López. I’m a versatile professional with over 4 years of work experience across admin support, customer service, and digital operations. I excel at adapting to new industries, stepping out of regular duties, and handling multiple tasks with a friendly, proactive approach.
My background includes remote and on-site roles at TELUS Digital, Hydrogen Peru, and BARK, where I handled content moderation, data entry, travel arrangements, and concierge tasks. I enjoy collaborating with teams, staying organized, and delivering reliable support to keep operations running smoothly.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
Work Experience
Ads Assessor at TELUS International
January 1, 2024 - PresentRemote role focusing on content moderation and filtering, data entry, analysis and verification, and quality-related tasks. Involved in Search Engine Optimization activities, algorithm enhancement support, and administrative tasks to support operations. Collaborated with cross-functional teams to maintain data integrity and improve moderation workflows.
Administrative Assistant at Hydrogen Peru
December 1, 2023 - October 9, 2025On-site role supporting the manager with daily clerical tasks, customer interactions, and calendar management. Responsible for data entry, scheduling, training new hires, account management and retention, and responding to inquiries. Assisted with procedures, product information sharing, upselling, feedback collection, and CSR duties including travel coordination and onboarding support.
Customer Service Representative and Concierge at BARK
May 28, 2024 - March 31, 2025Provided concierge and customer service support, handling general virtual assistance, travel arrangements, and passenger-related tasks. Managed inquiries, resolved issues, and contributed to service excellence in a remote setting.
Ads Assessor at TELUS Digital
January 1, 2024 - PresentContent moderation & filtering; Search Engine Optimization evaluation; Data entry, analysis and verification; Algorithm enhancement; Administrative tasks.
Administrative Assistant at Hydrogen Peru
December 1, 2023 - October 9, 2025Administrative support; daily customer interactions and clerical tasks; manage schedules and meetings; data entry; train new hires; account management and retention; respond to inquiries and resolve issues; process orders; share product information and upselling; feedback collection; technical CSR support.
Concierge / Customer Service Representative at BARK
March 1, 2025 - October 9, 2025Concierge duties; Customer service & concierge support for remote clientele.
Ads Assessor at TELUS Digital
January 1, 2024 - PresentRemote role focusing on content moderation, search engine optimization evaluation, data entry, analysis and verification, algorithm enhancement, and administrative support.
Administrative Assistant at Hydrogen Peru
December 31, 2023 - October 9, 2025On-site administrative support including managing schedules, handling daily client interactions, clerical tasks, onboarding new hires, account management and retention, and process documentation.
Customer Service Representative and Concierge at BARK
March 31, 2025 - October 9, 2025Remote customer service and concierge duties including handling inquiries, providing product information and upsell suggestions, and general assistance for passengers/clients; supported VIP services and flight coordination.
Ads Assessor at TELUS Digital
January 1, 2024 - PresentRemote role focusing on content moderation and filtering, SEO evaluation and quality assurance, data entry, analysis and verification, algorithm enhancement, and general administrative support.
Assistant to the Manager at Hydrogen Peru
December 31, 2023 - October 9, 2025On-site assistant providing daily customer interaction, clerical tasks, calendar and meeting scheduling, data entry, training new hires, account management and retention, inquiries response, and process optimization.
Customer Service Representative & Concierge at BARK
March 1, 2025 - October 9, 2025Remote role performing concierge duties and general virtual assistance, customer service, travel arrangements, and related support.
Remote Content Moderator / SEO Analyst at TELUS Digital
January 1, 2024 - PresentContent moderation & filtering; Search Engine Optimization; Data entry, analysis and verification; Algorithm enhancement; Administrative Assistant duties
Administrative Assistant at Hydrogen Peru
December 31, 2023 - October 9, 2025Assist the manager; daily customer interactions and clerical tasks; data entry; training new hires; account management and retention; respond to inquiries and resolve issues; process orders; share product information and upselling
Concierge / Customer Service Representative at BARK (Remote)
March 30, 2025 - October 8, 2025General virtual assistance to passengers; Concierge duties; onboarding and customs assistance; flight coordination; travel arrangements; respond to inquiries and resolve issues; data entry; client support
Education
Qualifications
Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Travel & Hospitality, Retail, Other, Telecommunications
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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