Available to hire
Hi, I’m Giannis Tsourmas. I’m a hospitality professional with over 10 years of experience in hotels, bars, cafés, and resorts. I excel in guest service, bar operations, teamwork, and delivering high-volume service environments. I thrive in fast-paced settings and enjoy building loyal customer relationships while mentoring staff to achieve consistent, top-quality service.
I’m passionate about continuous improvement, creating welcoming atmospheres, and developing efficient processes that boost guest satisfaction and repeat business.
Language
English
Fluent
Greek, Modern
Fluent
Albanian
Advanced
Work Experience
Manager at Notos Cocktail Bar
May 1, 2022 - October 1, 2025Developed and implemented innovative cocktail menus, enhanced customer engagement, and drove repeat business. Trained and mentored staff on cocktail preparation and customer service, resulting in improved team performance. Streamlined operational workflows, improved service delivery efficiency, and reduced wait times for patrons. Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Barista / Bartender at Notos Cocktail Bar, Halkidiki
May 1, 2021 - April 1, 2022Crafted innovative cocktail recipes, enhanced beverage menu, and attracted a diverse clientele. Streamlined cocktail preparation processes, improving service speed during peak hours and increasing customer satisfaction. Built relationships with vendors to manage orders and negotiate costs. Created attractive bar displays by strategically arranging bottles and glasses.
Head Bartender at Kafé Passion Thessaloniki
October 1, 2020 - May 1, 2021Led daily operations by training staff on beverage techniques, resulting in consistently high-quality beverage preparation. Managed inventory levels through regular stock assessments, ensuring availability of fresh ingredients. Developed and implemented beverage preparation standards, enhancing product quality and customer satisfaction. Coordinated staff schedules to optimize labor efficiency during peak hours, improving overall service speed.
Head Waiter at Notos Cocktail Bar Chalkidiki
May 1, 2018 - September 1, 2020Led a team of servers to ensure exceptional guest service, enhancing overall dining experiences and driving repeat business. Trained new staff on menu knowledge and service techniques, improving team efficiency and guest satisfaction. Built strong relationships with regular patrons, contributing to loyal and personalized service experiences. Increased restaurant efficiency by managing wait staff and delegating tasks during peak hours.
Head Waiter at DiRe Cafe - Bar Chalkidiki
May 1, 2015 - April 1, 2018Provided exceptional customer service by promptly taking orders, ensuring guest satisfaction, and resolving issues efficiently. Developed strong relationships with regular patrons, contributing to repeat business and a welcoming atmosphere. Monitored inventory levels and assisted in restocking supplies, ensuring the bar remained well-equipped for service.
Restaurant Waiter at Porto Carras Grand Resort, Neos Marmaras
May 1, 2014 - September 1, 2014Delivered exceptional customer service by promptly taking orders and resolving issues efficiently. Collaborated with kitchen staff to ensure timely food preparation and delivery. Ensured guest satisfaction through proactive communication and attention to detail.
Manager at Notos Cocktail Bar Chalkidiki
May 20, 2022 - October 20, 2025Developed and implemented innovative cocktail menus, enhanced customer engagement and driving repeat business. Trained and mentored staff on cocktail preparation and customer service, resulting in improved team performance. Streamlined operational workflows, improving efficiency in service delivery and reducing wait times for patrons. Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Barista / Bartender at Notos Cocktail Bar Chalkidiki
May 20, 2021 - April 20, 2022Crafted innovative cocktail recipes, enhanced beverage menu and attracting a diverse clientele. Streamlined cocktail preparation processes, improving service speed during peak hours and enhancing customers' satisfaction. Built relationships with vendors to manage orders and negotiate costs. Created attractive bar displays by strategically arranging bottles and glasses.
Lead Bartender at Café Passion Thessaloniki
October 1, 2020 - May 20, 2021Led daily operations by training staff on brewing techniques, resulting in consistently high-quality beverage preparation. Managed inventory levels through regular stock assessments, ensuring availability of fresh ingredients and supplies. Developed and implemented beverage preparation standards, enhancing product quality and customer satisfaction. Coordinated staff schedules to optimize labor efficiency during peak hours, improving overall service speed.
Head Waiter at Porto Carras Grand Resort Neos Marmaras
May 20, 2014 - September 20, 2014Delivered exceptional customer service by promptly taking orders, ensuring guests satisfaction, and resolving issues efficiently. Developed strong rapport with regular patrons, contributing to repeat business and a welcoming atmosphere. Monitored inventory levels and assisted in restocking supplies, ensuring the bar remained well-equipped for service.
Education
Bachelor of Hospitality and Tourism Management at Alexander Technological Educational Institute of Thessaloniki
January 11, 2030 - December 23, 2025Bachelor of Hospitality and Tourism Management at Alexander Technological Educational Institute of Thessaloniki
January 11, 2030 - January 17, 2026Qualifications
Driver's License – Category B
January 11, 2030 - December 23, 2025Driving Licence Category B
January 11, 2030 - January 17, 2026Industry Experience
Travel & Hospitality, Professional Services, Retail, Other, Media & Entertainment
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