Available to hire
I’m an IT professional with 8 years of experience delivering reliable IT operations in high-stakes environments, specializing in mission-critical systems and advanced security protocols. I’ve delivered 99.9% uptime for critical systems at St. Luke’s Hospital and provided zero-failure support for C-suite executives at Temasek Holdings, while maintaining robust IT service management processes.
I’ve architected AI-powered automation projects, including an L1 diagnostic AI Support Agent prototype, and led end-to-end IT infrastructure improvements across Windows, macOS, iOS and finance software. I enjoy mentoring junior IT staff and collaborating with L1/L3 teams to solve complex problems and drive efficiency.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Chinese
Intermediate
Work Experience
IT Support Engineer at St. Luke's Hospital
September 30, 2024 - October 5, 2025Delivered comprehensive L1-L3 IT support in a 24/7 patient-care environment, achieving 316 ticket resolutions in a single quarter and maintaining high uptime.
IT Support Engineer at St. Luke's Hospital
September 30, 2024 - August 20, 2025Provided comprehensive onsite IT support for over 450 users and 700 devices in a fast-paced hospital environment, ensuring minimal disruption to critical patient care systems. Managed full employee lifecycle in Active Directory and M365 for seamless onboarding/offboarding and maintained data security. Deployed and configured computers and tablets tailored to specific departmental needs using imaging and cloning techniques. Led the deployment and management of Bitdefender EDR across endpoint devices to enhance security and significantly reduce vulnerabilities. Developed and maintained key IT documentation including user guides and troubleshooting procedures to improve knowledge sharing. Mentored and trained IT interns on help desk procedures and troubleshooting, enhancing team support capacity and their professional development.
IT Support Engineer at St. Luke's Hospital
September 30, 2024 - August 16, 2025Provided comprehensive onsite IT support, effectively troubleshooting and resolving hardware and software issues across a wide range of devices and operating systems. Managed full employee lifecycle within Active Directory and Microsoft 365, handling user accounts, access permissions, and license allocation. Deployed and configured computers and tablets using imaging and cloning techniques tailored to specific departmental needs. Implemented and managed Bitdefender EDR and security patch deployment to protect all endpoint devices and mitigate vulnerabilities. Developed and maintained key IT documentation, including user guides and troubleshooting procedures to improve knowledge sharing.
EUC Engineer at Temasek Holdings
July 31, 2023 - October 5, 2025Provided executive-level IT end-user computing support to C-suite leadership and managed IT assets across multi-site corporate environments.
EUC Engineer at Infosys iCompaz - Temasek Holdings
July 31, 2023 - August 20, 2025Delivered dedicated L2 technical and VIP support to corporate users and C-suite executives, resolving complex issues with high professionalism and discretion. Managed the end-to-end IT asset lifecycle including onboarding, offboarding, and equipment refresh for employees. Supported IT infrastructure for high-stakes settings such as executive boardrooms and major corporate events.
EUC Engineer at Infosys iCompaz - Temasek Holdings
July 1, 2023 - August 16, 2025Provided dedicated onsite and VIP support, resolving complex hardware and software issues for corporate laptops and mobile devices. Managed the end-to-end IT asset lifecycle, including seamless onboarding, offboarding, and refresh of employee equipment. Configured and supported all IT equipment for high-stakes settings, including board rooms, meeting rooms, and major corporate events.
Founder, Freelance & Consulting at IT Masters 101
April 30, 2022 - October 5, 2025Managed complete client lifecycle from lead generation and on-site technical consultation to hardware assembly and final solution delivery.
PC Builder at IT Masters 101
April 30, 2022 - August 20, 2025Consulted with B2B and B2C clients to design, build, and test hundreds of custom PCs and workstations tailored for high-performance gaming, creative production, and business use cases. Managed end-to-end client engagement from initial hardware consultation and parts procurement to final onsite installation and post-build technical support.
PC Builder at IT Masters 101
April 1, 2022 - August 16, 2025Provided onsite technical support for B2B and B2C clients, diagnosing and resolving issues for laptops and desktops. Designed, built, and tested custom desktop and workstation solutions to meet specific client performance and reliability requirements.
Help Desk - Managed Services at JOS Jardine OneSolution / StarHub
April 30, 2021 - August 20, 2025Monitored network devices for a diverse range of international and local clients using SolarWinds and Aruba Airwave, ensuring 24/7 operational uptime. Managed incident resolution and escalations for a high-volume help desk while maintaining clear documentation and communication within the SHARP CRM system.
Managed Services Help Desk & IT Support Analyst at Jardine OneSolution (JOS)
April 1, 2021 - October 5, 2025Maintained 99.9% network uptime for international and local enterprise clients using incident management to meet SLAs; provided specialized support for R&D environments.
IT Support at JOS Jardine OneSolution
April 1, 2021 - August 16, 2025Managed StarHub Managed Services Help Desk delivering 24/7 support, managing incidents via the SHARP CRM system, and monitoring network devices with SolarWinds and Aruba Airwave. Provided IT support and asset lifecycle management including cloning, migration, and deployment for A*STAR's IT infrastructure.
Web Developer (Freelance) at Web Guru
February 28, 2019 - October 5, 2025Led end-to-end website development for multiple clients, translating business requirements into functional and visually compelling websites.
Web Developer at Web Guru
February 28, 2019 - August 20, 2025Led end-to-end website development from initial client consultation and requirements gathering to frontend design, SEO configuration, and final site launch. Provided value-added creative services to clients including professional photography, photo editing, and graphic design for their websites.
Web Developer at Web Guru
February 1, 2019 - August 16, 2025Managed the full website development lifecycle including front-end design, hosting, SEO configuration, and ongoing maintenance for clients.
IT Support at InfoMedia Systems Services
March 31, 2018 - October 5, 2025Engineered and deployed robust IT solutions for a diverse portfolio of 20+ clients, delivering end-to-end IT support across servers, networks, KVM switches, and DVR systems to maximize uptime.
IT Support at Infomedia Systems Services
February 28, 2018 - August 20, 2025Delivered island-wide technical support to a highly diverse client base including insurance companies and a fish farm, demonstrating adaptability to varied IT environments. Resolved wide array of technical issues across computers, servers, KVM switches, and DVRs while providing preventive maintenance to ensure system stability. Also provided supplementary web development, website maintenance, and graphic design services, blending technical and creative skills early in my career.
IT Support at Infomedia System Services
February 1, 2018 - August 16, 2025Provided island-wide IT support, resolving hardware and software issues for diverse clients and performing preventative maintenance.
Education
Diploma in Information Technology at Ngee Ann Polytechnic
January 1, 2017 - January 1, 2017Higher Nitec in Electronics at ITE West (Choa Chu Kang)
January 1, 2012 - January 1, 2012Nitec in Electronics at ITE West (Bukit Batok)
January 1, 2010 - January 1, 2010GCE "N" Level at Dunearn Secondary School
January 1, 2009 - January 1, 2009Diploma in Information Technology at Ngee Ann Polytechnic
January 1, 2017 - January 1, 2017Qualifications
Diploma in Information Technology
January 1, 2017 - October 5, 2025Industry Experience
Healthcare, Computers & Electronics, Professional Services, Software & Internet, Financial Services, Media & Entertainment, Government
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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