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I am a Workforce Management professional with nearly 20 years of experience in the BPO industry. I specialize in staffing, capacity planning, forecasting, and operational reporting across multiple geographies. I have coordinated large-scale campaigns, supported international teams, and led alignment meetings to ensure clear communication and collaboration. I am known for my professionalism, organizational skills, and ability to bridge cultural and operational gaps.…I am a Workforce Management professional with nearly 20 years of experience in the BPO industry. I specialize in staffing, capacity planning, forecasting, and operational reporting across multiple geographies. I have coordinated large-scale campaigns, supported international teams, and led alignment meetings to ensure clear communication and collaboration. I am known for my professionalism, organizational skills, and ability to bridge cultural and operational gaps.

Giezl Kristine Manozo

Project Manager, Production Manager, Line Producer, +2

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I am a Workforce Management professional with nearly 20 years of experience in the BPO industry. I specialize in staffing, capacity planning, forecasting, and operational reporting across multiple geographies. I have coordinated large-scale campaigns, supported international teams, and led alignment meetings to ensure clear communication and collaboration. I am known for my professionalism, organizational skills, and ability to bridge cultural and operational gaps.…I am a Workforce Management professional with nearly 20 years of experience in the BPO industry. I specialize in staffing, capacity planning, forecasting, and operational reporting across multiple geographies. I have coordinated large-scale campaigns, supported international teams, and led alignment meetings to ensure clear communication and collaboration. I am known for my professionalism, organizational skills, and ability to bridge cultural and operational gaps.

Available to hire

I am a Workforce Management professional with nearly 20 years of experience in the BPO industry. I specialize in staffing, capacity planning, forecasting, and operational reporting across multiple geographies. I have coordinated large-scale campaigns, supported international teams, and led alignment meetings to ensure clear communication and collaboration. I am known for my professionalism, organizational skills, and ability to bridge cultural and operational gaps.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Manager, Workforce Management at Movate Philippines

July 1, 2024 - Present

Manages end-to-end WFM team staffing and capacity planning; supporting Focus Tech company in various geography

Manager, Workforce Management at Transcom Worldwide

July 1, 2019 - June 30, 2024

Collaborates with Operations leadership and Client Services in planning, short-term and long-term staffing projections and budget. Provides staffing needs to internal clients and other cross-functional groups using historical trend and/or client provided requirements. Manages seat capacity per site/location of assigned campaigns. Leads staffing alignment meetings to ensure staffing requirements are understood and met by all parties. Supported a Telco Campaign with 12 LOBs and 2500 headcount in 4 sites.

Sr Workforce Analyst at Alorica Philippines

June 1, 2018 - July 31, 2019

Resource Planning and Forecasting Analyst

Resource Planning and Forecasting Analyst at Alorica Philippines

August 1, 2013 - May 31, 2018

Forecasting and staffing analysis across multiple accounts; evaluate all aspects of forecasting, staffing and capacity planning; determine short- and long-term call volume and staffing projections across multiple sites

ASPECT Administrator at Stream Global Services

August 1, 2009 - August 1, 2013

Provides system-level support of multi-user including installation, configuration, migration, maintenance, and support of workforce system (WFM)

WFM Productivity Assurance Coordinator at EtelCare Global Solutions

May 1, 2006 - May 31, 2008

Strategic Initiatives Administrative Assistant at EtelCare Global Solutions

May 1, 2008 - August 31, 2009