Giezl Kristine Manozo
I am a Workforce Management professional with nearly 20 years of experience in the BPO industry. I specialize in staffing, capacity planning, forecasting, and operational reporting across multiple geographies.
About
I am a Workforce Management professional with nearly 20 years of experience in the BPO industry. I specialize in staffing, capacity planning, forecasting, and operational reporting across multiple geographies. I have coordinated large-scale campaigns, supported international teams, and led alignment meetings to ensure clear communication and collaboration. I am known for my professionalism, organizational skills, and ability to bridge cultural and operational gaps.
- 20 years' experience
- Joined February 2026
Industry experience
- Telecommunications
- Professional Services
- Software & Internet
Work experience· 7 roles
Manages end-to-end WFM team staffing and capacity planning; supporting Focus Tech company in various geography
Collaborates with Operations leadership and Client Services in planning, short-term and long-term staffing projections and budget. Provides staffing needs to internal clients and other cross-functional groups using historical trend and/or client provided requirements. Manages seat capacity per site/location of assigned campaigns. Leads staffing alignment meetings to ensure staffing requirements are understood and met by all parties. Supported a Telco Campaign with 12 LOBs and 2500 headcount in 4 sites.
Resource Planning and Forecasting Analyst
Education
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