Stefanny Giurdanella

Proactively conducted cold calls to target prospects to introduce products and services. Identified and qualified business opportunities, generating interest and fostering engagement. Overcame objections and secured sales through persuasive communication and consultative selling techniques. Maintained accurate and up-to-date customer records in CRM systems for efficient follow-up and reporting. Followed up with customers after sales to ensure needs were met and provided guidance to build a positive support experience.

HR liaison and management role focused on facilitating communication between plant employees and HR teams, data management, and ensuring regulatory compliance. Served as point of contact for updating personal information, managing job changes, salary details, employee movement, leave and absence tracking, and vacation. Assisted employees during onboarding and offboarding processes, ensuring compliance with Spanish labor laws and regulations. Used CRM systems to resolve incidents and enhance the overall employee experience. Contributed to the technical development of HR systems to ensure smooth operations and consistent fulfillment of SLAs. Delivered exceptional customer service via phone, email, and chat to resolve employee-related issues and password resets.

Collaborated with recruitment agencies and job platforms to identify and attract highly qualified candidates, optimizing recruitment workflows. Coordinated and scheduled interviews between candidates, managers, and clients, ensuring smooth communication and efficient selection process management. Maintained constant communication with hiring managers, HR leaders, and directors to understand their needs and align recruitment objectives accordingly. Managed onboarding processes and salary negotiations for new hires. Developed and improved HR technology systems to enhance candidate tracking and engagement. Provided exceptional customer service via phone, email, and chat to resolve employee-related issues and password resets.