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Hi, I'm Stefanny Giurdanella, a dedicated HR and customer service professional based in Málaga, Spain. I specialize in onboarding, talent acquisition, payroll data management, and CRM-driven support to create smooth experiences for teams and customers. I have a proven track record of driving process improvements, maintaining accurate HR records, and delivering exceptional service across call center and HR platforms. I’m passionate about people, data-driven decision making, and helping organizations grow by aligning people strategies with business goals.…Hi, I'm Stefanny Giurdanella, a dedicated HR and customer service professional based in Málaga, Spain. I specialize in onboarding, talent acquisition, payroll data management, and CRM-driven support to create smooth experiences for teams and customers. I have a proven track record of driving process improvements, maintaining accurate HR records, and delivering exceptional service across call center and HR platforms. I’m passionate about people, data-driven decision making, and helping organizations grow by aligning people strategies with business goals.

Stefanny Giurdanella

Project Manager, Production Manager, Studio Manager, +2

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Hi, I'm Stefanny Giurdanella, a dedicated HR and customer service professional based in Málaga, Spain. I specialize in onboarding, talent acquisition, payroll data management, and CRM-driven support to create smooth experiences for teams and customers. I have a proven track record of driving process improvements, maintaining accurate HR records, and delivering exceptional service across call center and HR platforms. I’m passionate about people, data-driven decision making, and helping organizations grow by aligning people strategies with business goals.…Hi, I'm Stefanny Giurdanella, a dedicated HR and customer service professional based in Málaga, Spain. I specialize in onboarding, talent acquisition, payroll data management, and CRM-driven support to create smooth experiences for teams and customers. I have a proven track record of driving process improvements, maintaining accurate HR records, and delivering exceptional service across call center and HR platforms. I’m passionate about people, data-driven decision making, and helping organizations grow by aligning people strategies with business goals.

Available to hire

Hi, I’m Stefanny Giurdanella, a dedicated HR and customer service professional based in Málaga, Spain. I specialize in onboarding, talent acquisition, payroll data management, and CRM-driven support to create smooth experiences for teams and customers.
I have a proven track record of driving process improvements, maintaining accurate HR records, and delivering exceptional service across call center and HR platforms. I’m passionate about people, data-driven decision making, and helping organizations grow by aligning people strategies with business goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Advanced

Spanish; Castilian

Fluent

Italian

Beginner

Work Experience

Call Center Agent at JC P Call 2 Business

September 1, 2025 - September 1, 2025

Proactively conducted cold calls to target prospects to introduce products and services. Identified and qualified business opportunities, generating interest and fostering engagement. Overcame objections and secured sales through persuasive communication and consultative selling techniques. Maintained accurate and up-to-date customer records in CRM systems for efficient follow-up and reporting. Followed up with customers after sales to ensure needs were met and provided guidance to build a positive support experience.

Senior HR Associate at Ford Motor Company

January 1, 2025 - January 1, 2025

HR liaison and management role focused on facilitating communication between plant employees and HR teams, data management, and ensuring regulatory compliance. Served as point of contact for updating personal information, managing job changes, salary details, employee movement, leave and absence tracking, and vacation. Assisted employees during onboarding and offboarding processes, ensuring compliance with Spanish labor laws and regulations. Used CRM systems to resolve incidents and enhance the overall employee experience. Contributed to the technical development of HR systems to ensure smooth operations and consistent fulfillment of SLAs. Delivered exceptional customer service via phone, email, and chat to resolve employee-related issues and password resets.

Recruitment Specialist at Tech Mahindra

July 1, 2023 - July 1, 2023

Collaborated with recruitment agencies and job platforms to identify and attract highly qualified candidates, optimizing recruitment workflows. Coordinated and scheduled interviews between candidates, managers, and clients, ensuring smooth communication and efficient selection process management. Maintained constant communication with hiring managers, HR leaders, and directors to understand their needs and align recruitment objectives accordingly. Managed onboarding processes and salary negotiations for new hires. Developed and improved HR technology systems to enhance candidate tracking and engagement. Provided exceptional customer service via phone, email, and chat to resolve employee-related issues and password resets.

Psychologist at Alia Das En Cadena (ONG)

October 1, 2022 - October 1, 2022

Provided multidisciplinary services to vulnerable communities, including psychological support, legal counseling, and case management for survivors of Gender-Based Violence (GBV). Facilitated individual and group therapy sessions addressing GBV-related issues in collaboration with UNFPA and FHV. Maintained accurate records of clinical activities using Electronic Health Records (EHR) software. Delivered psychotherapy including CBT, trauma-focused therapy, and systemic family therapy. Supported recruitment processes by reviewing resumes, conducting candidate interviews, and administering and interpreting psychological assessments to evaluate competencies and fit.