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Hello everyone, my name is Glen. I have experience across a range of projects, from background acting to voice-over work earlier in my career. I’ve always enjoyed exploring different accents and vocal styles, and bringing characters to life through voice performance. I’ve been away from the industry for a few years, but I’m now eager to return to this passion and, this time, work toward building it into a sustainable and rewarding career.…Hello everyone, my name is Glen. I have experience across a range of projects, from background acting to voice-over work earlier in my career. I’ve always enjoyed exploring different accents and vocal styles, and bringing characters to life through voice performance. I’ve been away from the industry for a few years, but I’m now eager to return to this passion and, this time, work toward building it into a sustainable and rewarding career.

Glen Field

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Hello everyone, my name is Glen. I have experience across a range of projects, from background acting to voice-over work earlier in my career. I’ve always enjoyed exploring different accents and vocal styles, and bringing characters to life through voice performance. I’ve been away from the industry for a few years, but I’m now eager to return to this passion and, this time, work toward building it into a sustainable and rewarding career.…Hello everyone, my name is Glen. I have experience across a range of projects, from background acting to voice-over work earlier in my career. I’ve always enjoyed exploring different accents and vocal styles, and bringing characters to life through voice performance. I’ve been away from the industry for a few years, but I’m now eager to return to this passion and, this time, work toward building it into a sustainable and rewarding career.

Available to hire

Hello everyone, my name is Glen. I have experience across a range of projects, from background acting to voice-over work earlier in my career. I’ve always enjoyed exploring different accents and vocal styles, and bringing characters to life through voice performance.

I’ve been away from the industry for a few years, but I’m now eager to return to this passion and, this time, work toward building it into a sustainable and rewarding career.

Skills

Voiceover

Freelance Gig

Experience Level

Voiceover

Intermediate

Freelance Gig

Intermediate

Language

English

Fluent

Work Experience

Safer Gambling Agent at Flutter UK & Ireland

February 1, 2025 - Present

Responsible for customer reactivations and Safer Gambling Interactions via live chat when accounts flagged for review. Educated customers on responsible gambling and advised on whether to continue or take a break. Escalated cases to Fraud/AML and CDD/EDD teams, gathering and forwarding supporting documents for high-risk cases. Identified vulnerable customers and handled Threat to Life conversations per company protocols. Managed inbound calls related to safer gambling concerns, NDIs, and general SG queries. Updated and maintained customer accounts across brands, applying tools such as spend limits, time-outs, or forced exclusions as appropriate; set spend budgets based on customer income and information gathered.

Customer Service Agent at LeoVegas Group

June 1, 2024 - December 31, 2024

Dealt with customer queries via chat and emails; followed processes for customer verification and KYC. Alerted AML concerns and handled RG queries, including GAMSTOP regulations. Provided information on bonuses and current offers, granting bonuses to customers based on loyalty and account activity, and coordinated with RG and compliance teams as required.

Reactivation Sales Agent at Enteractive

January 1, 2024 - May 31, 2024

Made outbound calls to engage players from various sportsbook and casino brands. Reactivated inactive players and provided personalized recommendations to increase engagement. Promoted bonus campaigns, introduced new games, features, and payment methods. Guided players through the website to ensure a seamless experience. Collaborated with the sales manager to set and achieve goals.

Game Presenter at Stakelogic Live

September 1, 2023 - January 31, 2024

Professionally presented and controlled casino game shows and systems. Delivered a pleasant gaming experience with professional interaction via live chat. Maintained high standards of professionalism and manners towards the live casino audience. Collaborated with Service Manager, providing constructive feedback when necessary.

Storekeeper (B2B) at Rentastore (Forestals Limited subsidiary)

November 1, 2021 - August 31, 2023

Handled incoming and existing business requests via telephone or email; resolved disputes and ensured customer satisfaction. Maintained customer portal information, registered boxes for archiving, created accounts for new business users, and provided training where required. Guided account holders on the archiving process and registration of boxes. Coordinated with logistics team for deliveries and collections; maintained 5 archive facilities across Malta housing 40,000 boxes; conducted regular audits and supported Team Lead in day-to-day duties, including TL duties in their absence.

Sales Assistant at Big Mat

September 1, 2019 - October 31, 2021

Responsible for receiving and storing all incoming merchandise, organising and maintaining product displays, ensuring safe handling and storage, maintaining shop floor inventory, and upholding high standards of cleanliness and customer service.

Storekeeper at Homemate

August 1, 2018 - August 31, 2019

Loading and unloading stock, ensuring safe handling and orderly storage, maintaining warehouse layout and housekeeping, and coordinating with staff and clients to meet requirements.

Machine Operator at Methode Electronics

August 1, 2016 - August 31, 2018

Operated various machines, performed cleaning and maintenance tasks, and conducted quality control checks to ensure product standards.

Security Officer at Signal8 Security

February 1, 2016 - April 30, 2016

Guarded premises, performed control room duties, CCTV operations, opening and closing procedures, and secure deliveries.

Actor / Voice Over Artist at Self Employed

January 1, 2013 - February 29, 2016

Participated in various TV adverts and music videos; worked as an extra on films; lead actor in four short films shown globally.