Hello! I’m Omomoyesan Temitope Gloria, a highly organized and detail oriented professional with diverse experience spanning customer service, loan recovery, data management, and creative production. I have a strong track record of improving recovery rates, maintaining compliance across financial institutions, and delivering results through clear communication, ethical judgment, and strategic negotiation. Beyond finance and operations, I bring hands on experience as a production assistant, supporting onset coordination, scheduling, and workflow efficiency in fast paced creative environments. As a voice over artist, I leverage strong vocal delivery, clarity, and adaptability to bring scripts to life across various formats, while my work as a stylist reflects a keen eye for detail, aesthetics, and brand alignment. I thrive in dynamic, high pressure environments, am proficient with CRM and data management tools, and excel at analyzing data to identify patterns, optimize processes, and reduce non performing loans. Known for adaptability, collaboration, and continuous learning, I balance analytical thinking with creative execution to add value across both corporate and creative spaces.

Omomoyesan Temitope Gloria

Hello! I’m Omomoyesan Temitope Gloria, a highly organized and detail oriented professional with diverse experience spanning customer service, loan recovery, data management, and creative production. I have a strong track record of improving recovery rates, maintaining compliance across financial institutions, and delivering results through clear communication, ethical judgment, and strategic negotiation. Beyond finance and operations, I bring hands on experience as a production assistant, supporting onset coordination, scheduling, and workflow efficiency in fast paced creative environments. As a voice over artist, I leverage strong vocal delivery, clarity, and adaptability to bring scripts to life across various formats, while my work as a stylist reflects a keen eye for detail, aesthetics, and brand alignment. I thrive in dynamic, high pressure environments, am proficient with CRM and data management tools, and excel at analyzing data to identify patterns, optimize processes, and reduce non performing loans. Known for adaptability, collaboration, and continuous learning, I balance analytical thinking with creative execution to add value across both corporate and creative spaces.

Available to hire

Hello! I’m Omomoyesan Temitope Gloria, a highly organized and detail oriented professional with diverse experience spanning customer service, loan recovery, data management, and creative production. I have a strong track record of improving recovery rates, maintaining compliance across financial institutions, and delivering results through clear communication, ethical judgment, and strategic negotiation.

Beyond finance and operations, I bring hands on experience as a production assistant, supporting onset coordination, scheduling, and workflow efficiency in fast paced creative environments. As a voice over artist, I leverage strong vocal delivery, clarity, and adaptability to bring scripts to life across various formats, while my work as a stylist reflects a keen eye for detail, aesthetics, and brand alignment.

I thrive in dynamic, high pressure environments, am proficient with CRM and data management tools, and excel at analyzing data to identify patterns, optimize processes, and reduce non performing loans. Known for adaptability, collaboration, and continuous learning, I balance analytical thinking with creative execution to add value across both corporate and creative spaces.

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Language

English
Fluent

Work Experience

Collection Agent at RENMONEY MICROFINANCE BANK
November 1, 2024 - Present
Managed overdue accounts, contacted customers, negotiated repayment plans, documented interactions in CRM, monitored repayment schedules, and prepared reports for management; ensured regulatory and company compliance in handling sensitive financial information.
Collection Officer at FAIRMONEY MICROFINANCE BANK
March 1, 2023 - October 1, 2024
Analyzed data to discern patterns for optimizing debt recovery, documented client interactions in CRM, negotiated settlements, liaised with clients and stakeholders, managed debt collection activities, monitored repayment schedules, identified NPAs, and maintained trust-based relationships while addressing complaints.
Collection Officer at PALMPAY LIMITED
July 1, 2022 - March 1, 2023
Established and monitored repayment plans, utilized CRM for documentation, conducted data analysis to optimize recovery strategies, negotiated payoff deadlines or installment terms, followed up with delinquent borrowers, and cultivated positive client relationships while resolving issues.
Customer Care Executive at BERLAG INVESTMENT LTD
June 1, 2020 - June 1, 2022
Provided product and service information via phone and in-person interactions, addressed inquiries, processed orders, resolved complaints, maintained records of interactions, escalated unresolved grievances, evaluated complaint validity, and collaborated with team members to ensure timely responses.
Sales Executive at MUTUAL BENEFIT LIFE ASSURANCE
April 1, 2018 - June 1, 2020
Identified customer needs, provided accurate information, met sales targets and call handling quotas, communicated with management and vendors to support operations, and contributed to quality assurance protocols to improve service delivery.
(NYSC) Administrative Assistant at HIGHLAND BOTTLING COMPANY
February 1, 2017 - December 1, 2017
Managed databases and filing systems, handled sensitive information, answered incoming calls, built and maintained client relationships, resolved complaints promptly, assisted with financial transactions, conducted research to improve administrative processes, and supported reception duties.

Education

HND Microbiology at Yaba College of Technology, Yaba, Lagos
January 11, 2030 - January 1, 2016
OND Science Laboratory Technology (SLT) at Yaba College of Technology, Yaba, Lagos
January 11, 2030 - January 1, 2010

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Professional Services