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I’m a friendly, customer-focused support professional with experience helping participants, customers, and clients across phone, email, WhatsApp, and virtual platforms. I’m currently completing an MSc in Project Management, and I bring structured thinking, reliability, and clear communication to every role. I’ve delivered responsive support for 12+ virtual programmes with high participant satisfaction, contributed to improved customer retention and satisfaction through proactive follow-ups, and built organized CRM records and simple digital workflows to reduce delays and improve efficiency. I enjoy collaborating with cross-functional teams to keep operations running smoothly in fast-paced environments.…I’m a friendly, customer-focused support professional with experience helping participants, customers, and clients across phone, email, WhatsApp, and virtual platforms. I’m currently completing an MSc in Project Management, and I bring structured thinking, reliability, and clear communication to every role. I’ve delivered responsive support for 12+ virtual programmes with high participant satisfaction, contributed to improved customer retention and satisfaction through proactive follow-ups, and built organized CRM records and simple digital workflows to reduce delays and improve efficiency. I enjoy collaborating with cross-functional teams to keep operations running smoothly in fast-paced environments.

CHIGOZIRIM MESCACH ORJI

Project Manager, Content Producer, Content Creator, +2

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I’m a friendly, customer-focused support professional with experience helping participants, customers, and clients across phone, email, WhatsApp, and virtual platforms. I’m currently completing an MSc in Project Management, and I bring structured thinking, reliability, and clear communication to every role. I’ve delivered responsive support for 12+ virtual programmes with high participant satisfaction, contributed to improved customer retention and satisfaction through proactive follow-ups, and built organized CRM records and simple digital workflows to reduce delays and improve efficiency. I enjoy collaborating with cross-functional teams to keep operations running smoothly in fast-paced environments.…I’m a friendly, customer-focused support professional with experience helping participants, customers, and clients across phone, email, WhatsApp, and virtual platforms. I’m currently completing an MSc in Project Management, and I bring structured thinking, reliability, and clear communication to every role. I’ve delivered responsive support for 12+ virtual programmes with high participant satisfaction, contributed to improved customer retention and satisfaction through proactive follow-ups, and built organized CRM records and simple digital workflows to reduce delays and improve efficiency. I enjoy collaborating with cross-functional teams to keep operations running smoothly in fast-paced environments.

Available to hire

I’m a friendly, customer-focused support professional with experience helping participants, customers, and clients across phone, email, WhatsApp, and virtual platforms. I’m currently completing an MSc in Project Management, and I bring structured thinking, reliability, and clear communication to every role.

I’ve delivered responsive support for 12+ virtual programmes with high participant satisfaction, contributed to improved customer retention and satisfaction through proactive follow-ups, and built organized CRM records and simple digital workflows to reduce delays and improve efficiency. I enjoy collaborating with cross-functional teams to keep operations running smoothly in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Operations Assistant at TransforME Now

October 1, 2023 - December 1, 2025

Supported participants across multiple virtual programmes by assisting with onboarding, scheduling, reminders, and troubleshooting. Responded to enquiries promptly and helped ensure a smooth and positive participant experience across different time zones. Maintained organised customer and programme records in HubSpot and Salesforce, created internal guides and materials to reduce repeated issues, and leveraged simple automations to improve follow-ups and reporting.

Project Manager at Stekha

January 1, 2023 - October 1, 2023

Managed communication and coordination across multiple projects, ensuring clients were kept informed and supported throughout delivery. Consistently followed up with stakeholders to minimize delays and improve accountability, while maintaining organised records and documentation to support team coordination and timely updates.

Client Relations Manager at Mature Travel & Tour Ltd

April 1, 2020 - January 1, 2023

Handled 40–60 customer enquiries daily via phone, email, and WhatsApp in a professional and friendly manner. Assisted customers with travel bookings, enquiries, complaints, and follow-ups, contributing to excellent service delivery and improved customer satisfaction. Collaborated with sales and operations to ensure accurate bookings and timely updates, while maintaining organised customer records.

Sales Assistant at Primark

March 1, 2015 - January 1, 2017

Provided friendly and approachable customer service in a busy retail environment. Assisted customers with product enquiries, purchases, and general support during peak periods. Supported stock organisation, merchandising, and checkout operations while maintaining a positive attitude under pressure.