Data-driven digital marketing enthusiast with experience supporting social media campaigns, analyzing marketing performance, and improving audience engagement through insights and strategic content planning. Skilled in conducting thorough research, critical thinking, analytics and performance tracking while leveraging current trends to inform decision-making. Passionate about new technology, marketing innovation, and leveraging data to create impactful campaigns that support business growth. Additionally, my experience with platforms like Tiktok, Instagram, has allowed me to stay up-to-date with the latest trends and best practices, ensuring that the content I create is always eye-catching and unique to attract a global audience.

Grace Uwe

Data-driven digital marketing enthusiast with experience supporting social media campaigns, analyzing marketing performance, and improving audience engagement through insights and strategic content planning. Skilled in conducting thorough research, critical thinking, analytics and performance tracking while leveraging current trends to inform decision-making. Passionate about new technology, marketing innovation, and leveraging data to create impactful campaigns that support business growth. Additionally, my experience with platforms like Tiktok, Instagram, has allowed me to stay up-to-date with the latest trends and best practices, ensuring that the content I create is always eye-catching and unique to attract a global audience.

Available to hire

Data-driven digital marketing enthusiast with experience supporting social media campaigns, analyzing marketing performance, and improving audience engagement through insights and strategic content planning.

Skilled in conducting thorough research, critical thinking, analytics and performance tracking while leveraging current trends to inform decision-making. Passionate about new technology, marketing innovation, and leveraging data to create impactful campaigns that support business growth.

Additionally, my experience with platforms like Tiktok, Instagram, has allowed me to stay up-to-date with the latest trends and best practices, ensuring that the content I create is always eye-catching and unique to attract a global audience.

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Language

English
Fluent

Work Experience

Virtual Assistant at Upwork
June 1, 2020 - December 1, 2021
Provided remote support to clients, combining social media management and customer service. Designed promotional materials for digital campaigns. Assisted with reporting, research, and general clerical/administrative support. Assisted clients with bookings, travel itineraries, and issue resolution. Researched and pitched business ideas with written supporting reports to clients, incorporating feedback from stakeholders and client reviews. Handled customer inquiries via phone and email regarding brand products and services. Engaged customers via direct messages, contributing to customer satisfaction and retention. Shared insights with management regarding brand sales, marketing, customer inquiries, and complaints. Maintained accurate customer records and ensured high service standards. Leveraged calm disposition and friendly personality to resolve complaints professionally.
Social Media Manager at The Perfect Box
May 1, 2019 - May 1, 2020
Supported travel agency with digital and social media marketing campaigns to increase visibility, engagement, and sales. Optimized SEO strategies for organic traffic growth; managed brands' digital space by planning content, publishing posts, engaging audiences, and responding to inquiries. Developed and executed email marketing flows by creating targeted content aligned with brand identity and audience profiles to support growth. Leveraged inquiries software to provide information on visa requirements, passport regulations, travel restrictions, and to assist customers with flight bookings, hotel reservations, and travel itineraries.
Customer Service Representative at Gloret & Co
January 1, 2022 - January 1, 2023
Provided remote customer service support, combining client care with digital and social media marketing tasks. Responded to inquiries, resolved issues, and maintained a high level of customer satisfaction.

Education

B.A. in Theatre Arts at University of Utah
January 1, 2015 - January 1, 2021
M.S. in Digital and Social Media Marketing at University of Plymouth
January 1, 2025 - January 1, 2026

Qualifications

Google Ads / Analytics Certified
January 1, 2026 - April 29, 2026
ALX Virtual Assistant
January 1, 2022 - April 29, 2026
Customer Service & Relationship Management Certificate
January 1, 2019 - April 29, 2026

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Travel & Hospitality