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Hi there! I'm Grace, a motivated and customer-focused professional with almost five years of experience in retail leadership and frontline customer service. I thrive in fast-paced environments, resolving issues with empathy and clear communication. I recently completed a Bachelor of Arts in Law at the University of Waikato and am passionate about helping people access services with respectful and inclusive support.…Hi there! I'm Grace, a motivated and customer-focused professional with almost five years of experience in retail leadership and frontline customer service. I thrive in fast-paced environments, resolving issues with empathy and clear communication. I recently completed a Bachelor of Arts in Law at the University of Waikato and am passionate about helping people access services with respectful and inclusive support.

Grace Tukuitoga

Online Trainer, Project Manager, Studio Manager, +3

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Hi there! I'm Grace, a motivated and customer-focused professional with almost five years of experience in retail leadership and frontline customer service. I thrive in fast-paced environments, resolving issues with empathy and clear communication. I recently completed a Bachelor of Arts in Law at the University of Waikato and am passionate about helping people access services with respectful and inclusive support.…Hi there! I'm Grace, a motivated and customer-focused professional with almost five years of experience in retail leadership and frontline customer service. I thrive in fast-paced environments, resolving issues with empathy and clear communication. I recently completed a Bachelor of Arts in Law at the University of Waikato and am passionate about helping people access services with respectful and inclusive support.

Available to hire

Hi there! I’m Grace, a motivated and customer-focused professional with almost five years of experience in retail leadership and frontline customer service. I thrive in fast-paced environments, resolving issues with empathy and clear communication.

I recently completed a Bachelor of Arts in Law at the University of Waikato and am passionate about helping people access services with respectful and inclusive support.

Skills

Microsoft Office

Microsoft Excel

Experience Level

Microsoft Office

Expert

Microsoft Excel

Intermediate

Language

English

Fluent

Work Experience

Online Supervisor at Woolworths - Hamilton

February 1, 2020 - December 1, 2024

Ensured online processes aligned with workplace policies, customer service protocols, and risk management. Managed and guided a team, fostering a safety-conscious and driven work environment. Ensured smooth daily operations by communicating between internal and external stakeholders. Focused on clear communication, team motivation, and efficiency, keeping the team engaged by recognizing their hard work, offering support, and ensuring deadlines were met. Created a positive, productive work culture where people felt valued and motivated.

Nightfill Assistant at Woolworths - Te Rapa

April 1, 2019 - March 1, 2020

Heavy lifting and manual handling (up to 25 kg). Time management and meeting deadlines. Teamwork and independent work capabilities. Following health & safety procedures. Attention to detail and accuracy in stock placement. Punctuality and reliability for night shifts.

Receptionist at Tui Allied Health

July 1, 2025 - August 23, 2025

Scheduling and organizing tasks and appointments. Administrative support – data entry, filing and photocopying. Managing correspondence. Communication and problem-solving abilities.

Retail Supervisor

January 1, 2020 - January 1, 2025

Supervised daily store operations; delivered high-quality customer service; resolved customer concerns professionally; assisted customers with product inquiries and problem resolution; trained and supported new staff members.