I'm an attentive and dedicated professional with extensive customer interaction experience across multiple industries. I'm an open-minded learner who strives to provide the best level of support and care for customers and colleagues alike.…

Guilherme Calçada

I'm an attentive and dedicated professional with extensive customer interaction experience across multiple industries. I'm an open-minded learner who strives to provide the best level of support and care for customers and colleagues alike.…

Available to hire

I’m an attentive and dedicated professional with extensive customer interaction experience across multiple industries.

I’m an open-minded learner who strives to provide the best level of support and care for customers and colleagues alike.

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Skills

Experience Level

Language

Portuguese
Fluent
English
Fluent

Work Experience

Customer Service Representative at Binance
June 1, 2024 - October 1, 2024
Provided exceptional customer support on the Binance platform, assisting users with account issues, transactions, and inquiries to ensure a seamless experience.
Customer Service Advisor at Farfetch
October 1, 2022 - June 1, 2024
Offered specialized assistance to Farfetch customers by providing product details, managing returns, and tracking orders to ensure a high level of customer satisfaction and retention.
Customer Service Representative at Teleperformace
November 1, 2019 - October 1, 2022
Collaborated with multi-billion dollar brands to resolve customer issues with great attention to detail and high satisfaction. Experienced dealing with financial troubleshooting, such as fraudulent transactions and frozen accounts. Assisted popular video streaming app customers with technical account and device issues. Provided technical support for console and game-related issues. Handled booking, account services and claim resolution for high-end travel agencies. Helped assure customer needs and deliveries were met for the footwear industry.
IT Intern at Caltec
June 1, 2014 - August 1, 2014
Learning FileMaker Database software and executing various tasks. Prepared detailed Microsoft Excel reports.
Design Intern at Napron Love Agency
April 1, 2013 - June 1, 2013
Designed logos, flyers, roll ups. English translation for documents and emails for customers. Disclosure and participation of an Open Day event to promote the company.

Education

BSc Design (Third Year) at Universidade Europeia / IADE, Portugal
January 11, 2030 - January 15, 2026
Specialised Technical Course on Multimedia (Level 5) at Universidade Europeia, Portugal
January 11, 2030 - January 15, 2026
Specialised Technical Course on Multimedia (Level 4) at Escola Secundária da Cidadela de Cascais, Portugal
January 11, 2030 - January 15, 2026
CAISL - American School at CAISL - American School, Portugal
January 11, 2030 - January 15, 2026

Qualifications

3DS Studio Max Course
January 11, 2030 - January 15, 2026
IADE Education Award
January 11, 2030 - January 15, 2026
CAISL Awards & Certificates
January 11, 2030 - January 15, 2026

Industry Experience

Retail, Software & Internet, Financial Services, Professional Services, Travel & Hospitality

Skills

Experience Level