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Hi, I’m Guilherme Santana. I’m a hospitality and retail professional based in Le Landeron, Switzerland, with a passion for delivering great customer experiences, maintaining high hygiene and quality standards, and supporting strong product presentation. I thrive in dynamic teams and enjoy learning on the go, staying flexible and communicative. I bring hands-on operations experience from cafes and restaurants, a good eye for merchandising and visuals, and a collaborative mindset. I’m eager to contribute to teams that value initiative, creativity, and continuous improvement.…Hi, I’m Guilherme Santana. I’m a hospitality and retail professional based in Le Landeron, Switzerland, with a passion for delivering great customer experiences, maintaining high hygiene and quality standards, and supporting strong product presentation. I thrive in dynamic teams and enjoy learning on the go, staying flexible and communicative. I bring hands-on operations experience from cafes and restaurants, a good eye for merchandising and visuals, and a collaborative mindset. I’m eager to contribute to teams that value initiative, creativity, and continuous improvement.

Guilherme Santana

Video Editor, Content Creator, Videographer, +4

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Hi, I’m Guilherme Santana. I’m a hospitality and retail professional based in Le Landeron, Switzerland, with a passion for delivering great customer experiences, maintaining high hygiene and quality standards, and supporting strong product presentation. I thrive in dynamic teams and enjoy learning on the go, staying flexible and communicative. I bring hands-on operations experience from cafes and restaurants, a good eye for merchandising and visuals, and a collaborative mindset. I’m eager to contribute to teams that value initiative, creativity, and continuous improvement.…Hi, I’m Guilherme Santana. I’m a hospitality and retail professional based in Le Landeron, Switzerland, with a passion for delivering great customer experiences, maintaining high hygiene and quality standards, and supporting strong product presentation. I thrive in dynamic teams and enjoy learning on the go, staying flexible and communicative. I bring hands-on operations experience from cafes and restaurants, a good eye for merchandising and visuals, and a collaborative mindset. I’m eager to contribute to teams that value initiative, creativity, and continuous improvement.

Available to hire

Hi, I’m Guilherme Santana. I’m a hospitality and retail professional based in Le Landeron, Switzerland, with a passion for delivering great customer experiences, maintaining high hygiene and quality standards, and supporting strong product presentation. I thrive in dynamic teams and enjoy learning on the go, staying flexible and communicative.

I bring hands-on operations experience from cafes and restaurants, a good eye for merchandising and visuals, and a collaborative mindset. I’m eager to contribute to teams that value initiative, creativity, and continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

German

Advanced

French

Beginner

Work Experience

Crew Member Allrounder at Vagabund Biel

September 1, 2025 - November 22, 2025

Operate the cash register, provide friendly, professional customer service, and prepare coffee, drinks, and fresh street-food (Smash Burger) while maintaining hygiene and quality standards. Perform cleaning and maintenance tasks across kitchen and dining areas. Support merchandising sales and maintain product presentation. Contribute to a young, dynamic team culture based on open communication, flexibility, and authenticity.

Assistant Manager at DEAN&DAVID SCHWEIZ AG

June 30, 2025 - June 30, 2025

Supported and substituted the Restaurant Manager, fully managing daily operations when required. Organized staff schedules, holidays, and coordinated the team through the scheduling system. Managed daily and monthly cash closings, stock control, and supplier orders. Conducted inventory checks, analyzed discrepancies, and implemented corrective actions. Ensured product quality, hygiene, and service standards according to HACCP guidelines. Trained new team members and maintained a positive, results-driven work environment.

Deputy Restaurant Manager at Dean&David Schweiz AG

July 1, 2024 - Present

Supported operational management and staff training. Responsible for quality assurance, workflow optimization, and customer satisfaction. Participated in the strategic organization of restaurant operations.

Barista at Coffee Fellows

June 30, 2024 - June 30, 2024

Preparation of hot and cold beverages to a high-quality standard. Customer service and consulting in a dynamic environment, operation of coffee machines, and daily support of store operations.

Barista at Coffee Fellows

June 30, 2024 - July 22, 2025

Prepared hot and cold beverages at a high-quality standard. Provided customer service and consulting in a dynamic environment. Operated coffee machines and supported daily store operations.

Production Worker at Eglis Frische Küchenkräuter AG

June 30, 2022 - June 30, 2022

Cultivation and harvesting of sprouts (e.g., alfalfa). Monitoring germination conditions and preparation for distribution.

Production Worker at Eglis Frische Küchenkräuter AG

December 31, 2021 - July 22, 2025

Cultivated and harvested sprouts (e.g., alfalfa). Monitored germination conditions and prepared products for distribution.

Service Staff at Local Vour Healthy Kitchen

December 31, 2020 - July 22, 2025

Took orders, served guests, and processed payments. Co-responsible for smooth operations in the guest area.

Customer Service Representative at MEO Telecommunications

December 31, 2019 - July 22, 2025

Provided telephone support for technical inquiries. Managed customer retention and problem-solving.